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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in SAP systems management, particularly in S/4HANA, with a strong focus on transition planning, incident management, and client service delivery. Proven ability to lead diverse teams, optimize processes, and ensure compliance with organizational standards.
Highest-signal resume keywords
SAP S/4HANA ManagementTransition PlanningIncident ManagementITIL CertificationLeadership and People Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
SAP FICOSAP SDSAP MMSAP PMSAP PSSAP ABAPSAP BasisGovernanceBudget ManagementProcess Optimization
Soft Skills
LeadershipCommunicationInterpersonal SkillsClient ServicePresentation Skills
Certifications & Qualifications
SAP CertificationITIL Certification
Industry Keywords
ERP AdvisoryApplication SupportManaged ServicesChange Request ManagementProblem Management
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Develop methodologies, tools, approaches, points of view, thought leadership and accelerators for the ERP advisory market
- Manage the handover and ongoing support of SAP systems such as S/4HANA from implementation to operations
- Oversee project delivery, client relations, team leadership, budget and SLA adherence
- Lead teams through transitions to new systems and processes
- Develop and implement transition plans
- Collaborate with cross-functional teams to identify and mitigate transition risks
- Provide training and support to end-users
- Monitor and report transition progress and identify improvements
- Ensure compliance with company policies and procedures
- Manage and resolve L2-L3 incidents and escalate tickets to SAP L4 when needed
- Lead problem management and remove application root causes
- Provide guidance, mentorship and performance management to SAP analysts
- Collaborate with business stakeholders to align SAP strategies with business goals
- Lead SAP projects with timely delivery, budget adherence and resource allocation
- Identify opportunities for process optimization, automation and SAP functionality enhancement
- Monitor progress, manage risks and keep stakeholders informed
- Manage client service delivery and interact with clients daily
Requirements
What you’ll need- Bachelor's or Master’s degree and 7+ years of related work experience at minimum
- Degree in computer science, accounting, finance or a related field
- SAP certification/s highly preferred
- Excellent leadership and people management skills
- At least 3 years leading diverse teams
- Managed 2 to 3 Managed Services or Application Support Engagements from Transition to Operations
- Excellent understanding of Transition activities and planning, Incident, Service Request, Change Request, Release Management, OCM, Problem Management
- At least 7 years of experience working with SAP FICO, SAP SD, SAP MM, SAP PM, SAP PS, SAP ABAP, or SAP Basis
- ITIL certification required
- Participation in multiple Application Support and Managed Services engagements
- Expert status reporting, governance, team management, risk/issue/decision/change escalation, and budget management
- Strong communication and interpersonal skills
- Ability to collaborate with technical and non-technical stakeholders
- Ability to lead consulting professionals on multiple projects
- Advanced knowledge and experience with SAP Finance
- Strong written and verbal communication, presentation, client service and technical writing skills
- Self-starter who adapts quickly to new knowledge
Benefits
Comp & perks- Flexible environment
- Health and wellness packages
- Rewards
- Learning opportunities
- Professional development and continuous learning opportunities
- Mentorship and leadership development opportunities
- Diverse, equitable and inclusive workplace culture
- Disability-related recruitment adjustments or accommodations