Assists in the sales support of assigned accounts, while executing various duties assigned by Sales Support Manager.
Manages orders and the assigned accounts, including manual order entry for SOs (sales orders) & BSOs (blanket sales orders), monitoring flow of EDI orders, and releasing orders.
Manage NuOrder orderbook by releasing orders and reach out to Sales Rep for any issues related to the order.
Investigate complicated issues relating to order fulfillment and communicate directly with Sales reps, warehouse, and/or the customer to provide resolution.
Processes order confirmations and provides proforma invoices.
Supports customer program sheet creation and ensures accurate pricing in ERP system through price groups.
Assists Sales Support Manager with Item Set Ups in retailer portals.
Enters and processes RMAs, credit rebills and memos.
Manage order information flow between ERP and customer portals, identify and resolve errors.
Monitor forecast management report and resolve price group variances.

Requirements

Bachelor’s degree
Minimum of 2 years’ experience in Customer/Dealer Service
Preferably in a consumer product, retail or dealer-based environment
Marketing & Sales experience desirable
Team player, team leader as needed
Proven record of setting high expectations and achieving commitments
Strong independent problem-solving skills
Strong product knowledge
Must be proficient in Excel
Understanding of MS NAV/MS Business Central a plus.

Benefits

Exxel Outdoors offers 3 Medical Plans
Dental
Vision
Life Insurance
programs for additional life insurance for self, spouse and family
critical illness
short-term disability
pet Insurance
open work environment with a workout facility for employee use
telephone booths for privacy
expansive employee breakroom with an awesome view of the Flatirons
60% off MRSP on all company websites
discount programs from many outdoor industry companies through Pro-Deals
$200 allowance to buy any company product
option for one work from home day, 4 10-hour days, or 9 9-hour days dependent on role in the organization
minimum of 80.0 hours vacation
7 days sick to all Full-time employees

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

order entryorder fulfillmentprice group managementRMA processingcredit rebillsproforma invoicingforecast managementproblem-solvingproduct knowledgesales order management

Soft Skills

team playerteam leaderhigh expectationscommitment achievementindependent problem-solvingcommunicationcustomer servicecollaborationissue resolutionattention to detail