Operations

• Identify, assess, optimize and document core business processes in collaboration with key stakeholders to increase efficiency, velocity, scalability, and quality across teams.
• Establish a culture of continuous improvement through training, coaching, and post-mortem facilitation.
• Design and implement simple, structured operational frameworks and ensure regular review and iteration.
• Support internal and external audits by ensuring processes are properly documented, implemented, and monitored.
• Monitor and report on companywide KPIs using dashboards and data insights to evaluate the impact of process improvements.
• Participate in change initiatives, including stakeholder coordination, project management, requirements analysis, and design.

Operational Excellence Specialist

Regional Operations Manager

Contract Review Operations Analyst

Client Operations Manager

Lead Assistant Manager – Business Intelligence, Sales Operations

Project Associate, Crowd Operations