EXUS

Operations

• Identify, assess, optimize and document core business processes in collaboration with key stakeholders to increase efficiency, velocity, scalability, and quality across teams.
• Establish a culture of continuous improvement through training, coaching, and post-mortem facilitation.
• Design and implement simple, structured operational frameworks and ensure regular review and iteration.
• Support internal and external audits by ensuring processes are properly documented, implemented, and monitored.
• Monitor and report on companywide KPIs using dashboards and data insights to evaluate the impact of process improvements.
• Participate in change initiatives, including stakeholder coordination, project management, requirements analysis, and design.

Operational Excellence Specialist

Systems Engineer

• Design, configure, maintain, and continuously improve company-wide tools (Jira, Confluence, Power BI, HubSpot) to support scalable operations
• Support rollout and adoption of tools and systems through training, documentation, and ongoing user enablement
• Collaborate with stakeholders to gather requirements, streamline workflows, and ensure alignment with business goals and operational standards
• Conduct analysis and maintain dashboards to provide performance insights, track KPIs, and support operational decision-making, ensuring accuracy and data integrity
• Assist with change management efforts and cross-functional projects related to tooling, automation, and process optimization
• Contribute to internal and external audits, support reviews on the application of operational standards, and promote continuous improvement through feedback loops and best practice sharing
• Enable teams through technology, automate workflows to free up time for high-value work, and ensure systems scale with strategic goals

Business Systems Analyst

• Support design, implementation, and continuous improvement of operational tools, processes, and reports for Delivery within Customer Success.
• Assist in identifying operational bottlenecks and inefficiencies and help develop standardized solutions with cross-functional stakeholders.
• Maintain and improve automations, trackers, and templates that act as control points for core processes.
• Coordinate with Delivery, Customer Support, Business Development, Product, and Finance to gather requirements, troubleshoot issues, and ensure data integrity.
• Conduct data analysis and contribute to reporting and insights to support operational decision-making and performance visibility.
• Support change management, documentation, and administrative activities to ensure smooth adoption of new tools, workflows, and process standards.
• Contribute to planning and execution of audits and internal reviews to ensure adherence and continuous improvement.

Operational Excellence Specialist

Business Systems Analyst

Delivery Operations Specialist