ETS Analyst, V-ID and Access Management
Navy Federal Credit Union
Job Level
JuniorMid-Level
About the role
- Design, configure, maintain, and continuously improve company-wide tools (Jira, Confluence, Power BI, HubSpot) to support scalable operations
- Support rollout and adoption of tools and systems through training, documentation, and ongoing user enablement
- Collaborate with stakeholders to gather requirements, streamline workflows, and ensure alignment with business goals and operational standards
- Conduct analysis and maintain dashboards to provide performance insights, track KPIs, and support operational decision-making, ensuring accuracy and data integrity
- Assist with change management efforts and cross-functional projects related to tooling, automation, and process optimization
- Contribute to internal and external audits, support reviews on the application of operational standards, and promote continuous improvement through feedback loops and best practice sharing
- Enable teams through technology, automate workflows to free up time for high-value work, and ensure systems scale with strategic goals
Requirements
- Bachelor’s degree in Business Administration, Operations, Data Analytics, IT, Engineering or a related field
- 2–4 years of experience in tools and systems optimization, process improvement and automation, or business systems support in fast paced IT industry or software environment
- Proven hands-on experience configuring and improving collaboration and process tools such as Jira, Confluence, HubSpot, or similar platforms
- Proven hands-on experience using reporting and analytics tools like Microsoft Power BI (or equivalent) to build dashboards, track KPIs, and generate insights
- Strong facilitation and collaboration skills to gather input, troubleshoot issues, and align diverse teams and stakeholders
- Strong written and verbal communication skills
- High attention to detail with a continuous improvement mindset
- Nice to have: Familiarity with automation platforms (e.g., Power Automate), AI-enhanced tools, or project coordination experience
- Nice to have: Project coordination or Agile project management experience
