Job Level
Mid-LevelSenior
Tech Stack
VBA
About the role
- Support design, implementation, and continuous improvement of operational tools, processes, and reports for Delivery within Customer Success.
- Assist in identifying operational bottlenecks and inefficiencies and help develop standardized solutions with cross-functional stakeholders.
- Maintain and improve automations, trackers, and templates that act as control points for core processes.
- Coordinate with Delivery, Customer Support, Business Development, Product, and Finance to gather requirements, troubleshoot issues, and ensure data integrity.
- Conduct data analysis and contribute to reporting and insights to support operational decision-making and performance visibility.
- Support change management, documentation, and administrative activities to ensure smooth adoption of new tools, workflows, and process standards.
- Contribute to planning and execution of audits and internal reviews to ensure adherence and continuous improvement.
Requirements
- Bachelor’s degree in Business, Operations, Data Analytics, Economics, Engineering, or a related field.
- 3–5 years of experience in operations, business analysis, or a similar role, ideally in a SaaS, consulting, or service-oriented environment.
- Strong analytical and problem-solving skills, with hands-on experience in Excel (VBA a plus) and comfort working with data tools.
- Excellent organizational and planning abilities, with great attention to detail.
- Strong communication and stakeholder management skills, with experience working cross-functionally.
- Self-motivated, proactive and adaptable, able to manage multiple priorities in a dynamic environment.
- Experience in documentation, change management and supporting the rollout of tools or processes is a plus.
- Nice to have: Familiarity with delivery methodologies such as Agile, Waterfall, or hybrid models.
- Nice to have: Experience with Jira, Confluence or similar tooling.