Program Coordinator, Travel

Extu

Program Coordinator supporting travel programs for a leading incentive marketing company. Collaborating with account managers and ensuring participant satisfaction during event registration.

Posted 7/30/2026full-timeBrookhaven • 🇺🇸 United StatesJunior💰 $45,000 - $50,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong organizational and planning skills in managing travel programs, including participant registration and documentation. Proficient in customer service and communication, with experience in utilizing Cvent Registration platform and Microsoft Office tools.

Highest-signal resume keywords

Cvent Registration PlatformCustomer Service ExperienceMicrosoft Office SkillsOrganizational SkillsInterpersonal Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Program Database CreationQuality ControlReport GenerationRegistration Materials CreationTravel Staff Notebook Creation

Soft Skills

Problem-SolvingMulti-TaskingFlexibilityTeam CollaborationVerbal Communication

Certifications & Qualifications

Bachelor’s Degree in Business AdministrationBachelor’s Degree in MarketingBachelor’s Degree in Communications

Industry Keywords

Travel IndustryParticipant RegistrationVendor CorrespondencePromotional MailingsProgram Documentation

About the role

Key responsibilities & impact

Support of Account Manager in the operation of travel programs including client and vendor correspondence.
Organization of physical program files within company standards.
Creation of program database for all participant information.
Creation of registration materials including web registration site utilizing Cvent Registration system.
Coordination of all program mailings including promotional mailings, registration mailings and final documentation mailings.
Coordination of participant registration process including answering participant phone calls regarding program and registration questions.
Quality Control of registrations and participant changes.
Maintains contact with air vendor on day-to-day participant issues.
Creation of program documentation to include copy and production of Program of Events, name badges, luggage tags, signage, etc. as well as coordination of artwork with in-house graphic artist.
Updates Account Manager on all participant issues including changes or any special requests made by participants.
Runs reports as required including rooming lists, participant lists, activity lists, arrival & departure lists, etc.
Creation of travel staff notebooks including copies of all appropriate reports.
Live up to our Extu Core Values.
Performs other duties and responsibilities as required by supervisor or business

Requirements

What you’ll need

1-2 years of related work experience
Experience with customer service
Strong interpersonal skills to effectively collaborate across departments
Ability to work in a small team environment or independently
Self-starter with excellent problem-solving capabilities.
Excellent verbal and written communication skills
Excellent organization and planning skills
Multi-tasking capabilities (individual will be assigned multiple registration projects simultaneously)
High degree of flexibility
Intermediate level Microsoft Office Skills -Word, Excel, PowerPoint, Outlook
A bachelor’s degree in business administration, marketing, communications or related experience (Preferred)
Experience with customer service in the travel industry (Preferred)
Some knowledge with Cvent Registration platform (Preferred)

Benefits

Comp & perks

Robust Health Coverage – Comprehensive and generously funded, because your well-being matters.
Peace of Mind, On Us – Complimentary short-term disability and term life insurance, with options to boost coverage if you’d like.
Time Off, Your Way – Our Flexible PTO Program empowers you to take the time you need, when you need it.
Work Where It Works – Enjoy the balance of hybrid work schedules designed to flex with your life.
Growth is Our Love Language – Every employee gets access to LinkedIn Learning, plus curated opportunities for courses, conferences, and certifications.
Give Back with Heart – One paid day each year to support the cause you care about most.
Celebrate the Wins – Our employee rewards and recognition program is second to none.