Content Operations Specialist

Extu

Content Operations Specialist managing through-channel marketing content for clients at Extu. Focus on operational oversight and editorial quality in a hybrid work setting.

Posted 5/30/2026full-timeAtlanta • 🇺🇸 United StatesJuniorMid-Level💰 $65,000 - $75,000 per yearWebsite

About the role

Key responsibilities & impact

Monitor the Content Machine’s output across all engines and keep content moving through the pipeline on schedule
Triage issues as they arise—flag, fix, work around, or escalate with clear context
Maintain awareness of throughput, bottlenecks, and recurring quality patterns
Review machine-generated content for accuracy, tone, brand alignment, and factual correctness before publication
Edit and refine where needed—light copy edits and corrections, not full rewrites
Fact-check claims, sources, and product references against sponsor-provided materials
Protect sponsor brand integrity and Extu’s reputation through a consistently high quality bar
Document recurring quality issues so we can improve prompts and workflows over time
Vet AI-generated topic suggestions for relevance, engagement potential, and alignment with each program’s audience
Supplement machine suggestions with original topic ideas—keep the content roadmap creative, not just productive
Coordinate with sponsors (via Program Managers) to collect the materials the machine needs as inputs
Feed assets into the Content Machine and supervise their publication
Diagnose and fix routine workflow issues—missed fields, broken steps, formatting bugs, output inconsistencies
Partner with Program Managers on per-program content roadmaps and priorities
Work with the Design team on template, layout, and creative issues
Engage Product on platform issues and improvement priorities

Requirements

What you’ll need

2–4 years of experience in content, editorial, copywriting, journalism, content marketing, content operations, or a closely related field
Strong editorial eye—you can spot a tone problem, a factual gap, or a structural issue without being told
Editorial judgment—you have a point of view on what content is worth publishing and what isn’t, and you can defend it
Solid writing skills—you won’t be writing from scratch, but you need to know what good looks like and why
Operational and technical aptitude—you understand systems, you debug logically, and you’re energized (not intimidated) by digging into how something works under the hood.
Process improvement instinct—when you see a workflow, you start thinking about how to make it better.
Genuine interest in AI as a tool for better content work—you’ve used AI tools, you have opinions on them, and you’re not selling yourself as an “AI expert”
Strong attention to detail across grammar, brand consistency, facts, formatting, and workflow execution
Self-starter mindset—you spot problems, propose solutions, and know when to escalate vs. fix it yourself
Open to feedback and constructive criticism; you understand that good output gets better when it’s pressure-tested
Startup mentality—you’re willing to help peers, learn new skills, and do what it takes to get the job done right.
Comfortable operating in ambiguity—this role will evolve as the Content Machine matures.

Benefits

Comp & perks

Robust Health Coverage – Comprehensive and generously funded, because your well-being matters.
Peace of Mind, On Us – Complimentary short-term disability and term life insurance, with options to boost coverage if you’d like.
Time Off, Your Way – Our Flexible PTO Program empowers you to take the time you need, when you need it.
Work Where It Works – Enjoy the balance of hybrid work schedules designed to flex with your life.
Growth is Our Love Language – Every employee gets access to LinkedIn Learning, plus curated opportunities for courses, conferences, and certifications.
Give Back with Heart – One paid day each year to support the cause you care about most.
Celebrate the Wins – Our employee rewards and recognition program is second to none.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

content operationscopywritingjournalismcontent marketingeditingfact-checkingworkflow diagnosisprocess improvementAI tools usagewriting skills

Soft Skills

editorial judgmentattention to detailself-starter mindsetopen to feedbackproblem-solvingoperational aptitudecreativitycollaborationadaptabilitycritical thinking