Key Account Manager, DME
Extremity Care
full-time
Posted on:
Location Type: Remote
Location: Remote • Texas • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Develop and strengthen relationships with key clients, acting as a trusted advisor and liaison
- Execute strategic account planning to identify growth opportunities and mitigate risks
- Drive sales growth within designated accounts through upselling, cross-selling, and strategic alignment
- Monitor client performance metrics, ensuring targets are met and service expectations are exceeded
- Collaborate closely with internal teams including operations, marketing, and customer service to ensure seamless client support
- Provide regular market intelligence and customer feedback to inform product development and business strategy
- Maintain accurate account records and activity reporting within CRM systems
- Travel domestically up to 60% to attend offsite meetings, conferences, and support business initiatives
- Maintain a working knowledge of FDA 21 CFR 1271, FDA 21 CFR 820, AATB standards, ISO Standards, cGMP/CGTP, other relevant regulations/standards, and internal organizational policies and standard operating procedures
Requirements
- Bachelor’s degree in Business, Marketing, Healthcare Administration, or a related field preferred
- 3–5 years of experience in account management or sales, preferably within the wound care or medical device industry
- Familiarity with DME sales, reimbursement, and healthcare systems is a plus
- Clearance of favorable background investigation required
Benefits
- Maintain acceptable attendance and punctuality for scheduled work hours and meetings
- Flexibility to work outside of normal business hours during weekdays or weekends with reasonable advance notice to support business/operational needs when necessary
- Health insurance
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
account managementsales growthupsellingcross-sellingmarket intelligenceactivity reportingCRM systemsstrategic account planningclient performance metricsproduct development
Soft skills
relationship buildingcommunicationcollaborationstrategic thinkingproblem-solvingclient supportadvisory skillsorganizational skillscustomer feedbackrisk mitigation