Extreme Networks

SDET

• Support development, bring-up, and qualification of production test fixtures and test stations (ICT, FCT, SLT) under the guidance of senior test engineers.
• Write, debug, and maintain test scripts and station code in Python, LabVIEW, TestStand, or in-house frameworks.
• Participate in NPI builds (EVT/DVT/PVT) — running test routines, capturing data, and documenting issues for resolution.
• Debug failing units on the production line and in the test lab using oscilloscopes, logic analyzers, multimeters, network analyzers, and protocol-specific tools.
• Help define and maintain test coverage documentation, work instructions, and standard operating procedures (SOPs).
• Pull and analyze production test data to identify yield issues, false calls, and recurring failure modes; present findings clearly to the engineering team.
• Support fixture builds, calibration, and station deployment to global ODM sites; troubleshoot remotely and occasionally on-site.
• Assist with ECO/MCO impact assessment from a test perspective and update test programs accordingly.
• Track and close action items from 8D investigations, FA reports, and continuous improvement projects.
• Maintain a clean, safe, ESD-controlled work environment and follow all lab and production safety procedures.

Associate Test Engineer

Engineer

• Support DFM, DFA, and DFx reviews for new networking hardware, including PCB assemblies and system-level products, under the guidance of senior manufacturing engineers.
• Help create and maintain manufacturing documentation, including work instructions, routings, BOMs, PFMEAs, and control plans.
• Participate in NPI builds (EVT/DVT/PVT) at CM sites and Extreme labs by collecting build data, tracking issues, and supporting resolution.
• Assist with process qualification for SMT, PTH, BGA rework, conformal coating, mechanical assembly, and box-build operations.
• Analyze production data, including yield, scrap, defect Pareto, and cycle time, to identify improvement opportunities and share findings with the team.
• Support root-cause analysis and 8D problem solving for major production issues, and track corrective and preventive actions through completion.
• Help manage ECO and MCO changes on the production line by coordinating with planning, supply chain, and CM partners.
• Assist with first-article inspections, in-process audits, and supplier process audits at ODM partner sites.
• Contribute to continuous improvement efforts using Lean and Six Sigma tools such as 5S, Kaizen, value stream mapping, and SPC.
• Help define and qualify tooling, fixtures, and assembly aids, and track project-level capital and tooling spend.
• Maintain a clean, safe, ESD-controlled work environment and follow all lab and production safety procedures.

Associate Manufacturing Engineer

Customer Success Manager

• The Premier Success Manager (PSM) is the key customer advocate and the Leader providing high touch engagement for Extreme’s most valued and strategic customers.
• The PSM plays a pivotal role throughout the customer lifecycle - from onboarding and adoption to expansion and renewal - ensuring each phase is aligned with the customer’s success goals and supported by proactive engagement.
• Every Premier customer is assigned a designated PSM to guide their experience with Extreme through all their pre- and post-sales support needs to ensure their Customer Success Experience is world class!
• Success in this role is measured through key performance indicators such as Net Promoter Score (NPS), Customer Satisfaction (CSAT), and customer renewal rates, reflecting the PSM’s impact on long-term customer value.
• The PSM is an experienced and technical, service and support professional who works in partnership with customers, the Extreme Global Technical Assistance Center (GTAC) and so many other groups to deliver enhanced support.
• They maintain knowledge of case escalations as cases are assigned and routed through the product support teams.
• For critical situations, they will facilitate activities to achieve quicker resolutions, providing communication updates to all involved parties.
• The PSM will facilitate and/or participate in periodic review sessions, and on an exception/pre-arranged basis, customer visits and off-hours stand-by for special projects.
• The PSM is responsible for establishing a close working relationship with the customer’s operations teams to gain an in-depth knowledge of the accounts’ products and network that further enhances the Extreme customer relationship.