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Extreme Networks

Technical Support Engineer

Extreme Networks

Technical Support Engineer delivering technical support and customer service at Extreme Networks. Assisting customers with networking products and technical issues in a hybrid work environment.

Posted 5/6/2026full-timeRaleigh • North Carolina • 🇺🇸 United StatesJuniorWebsite

Tech Stack

Tools & technologies
CloudLinuxSFDCTCP/IPUnix

About the role

Key responsibilities & impact
  • Provide technical support for all Extreme products.
  • Handle service requests (via phone, e-mail, and web) from external and internal customers.
  • Manage service requests through research, problem solving, replication, and escalation.
  • Update information repositories and knowledge base.
  • Assist customers with basic network configuration and product information.
  • Drive for continuous learning, results orientation, and teamwork.
  • Weekends and some travel (5%) required.

Requirements

What you’ll need
  • NOC and/or TAC experience
  • Outstanding customer skills
  • Very strong desire to learn and develop technically
  • Strong working knowledge in networking technologies is a plus.
  • Able to troubleshoot networking problems and deliver solutions with a high level of customer satisfaction.
  • General knowledge of Ethernet, LAN/MAN/WAN networks.
  • Basic knowledge of the TCP/IP protocol.
  • 1 year experience working directly with customers in any industry.
  • Knowledge in Windows and Linux/UNIX.
  • Ability to utilize the scientific method to solve problems.
  • Active Cisco Certified Network Professional (CCNP).
  • Experience delivering customer support through Salesforce.com's Service Cloud.
  • Experience developing KB solutions via a Knowledge-Centered Support (KCS) methodology.
  • Ability to deliver technical support via social-collaboration.

Benefits

Comp & perks
  • Inclusion is one of our core values and in our DNA.
  • We are committed to fostering an inclusive workplace that embraces our differences.

ATS Keywords

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Hard Skills & Tools
networking technologiestroubleshootingEthernetLANMANWANTCP/IPWindowsLinuxUNIX
Soft Skills
customer skillsdesire to learnproblem solvingresults orientationteamworkhigh level of customer satisfaction
Certifications
Cisco Certified Network Professional (CCNP)