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Senior Solutions Delivery Manager/Senior Program Manager
Extreme NetworksSenior Solution Delivery Manager leading cloud-driven networking initiatives and projects at Extreme Networks. Coordinate complex engineering programs and ensure successful delivery of solutions globally.
Tech Stack
Tools & technologiesCloudPMPSwitching
About the role
Key responsibilities & impact- Lead cross-functional initiatives supporting key initiatives and projects across Extreme’s product lines.
- Drive the planning and execution of large-scale programs across the data center and NOS portfolios—spanning software, hardware, cloud, and services.
- Align engineering, product management, QA, security, customer success, and go-to-market teams around shared objectives and execution timelines.
- Translate strategic objectives into detailed program plans, with defined milestones, KPIs, risk plans, and governance models.
- Work closely with technical leads, solutions architects and product managers to understand Extreme’s data center, fabric, and NOS solutions, and identify, track and measure cross-product dependencies and integration checkpoints.
- Lead Scrum of Scrums, PI Planning, and Agile ceremonies for distributed development teams.
- Provide clear, concise updates and program dashboards to executive stakeholders and product leadership.
- Serve as the senior point of contact for strategic customer escalations, driving rapid resolution by mobilizing internal resources and providing transparent communication throughout the resolution lifecycle.
- Work with the alliances team to manage relationships with third-party integration partners, system integrators, and vendors to ensure aligned delivery timelines, clear SLAs, and seamless solution handoffs.
Requirements
What you’ll need- Bachelor’s degree in Engineering, Computer Science, or related field (Master’s preferred).
- 10+ years of experience in technical program management, ideally in networking, cloud, or infrastructure.
- Demonstrated ability to lead hardware/software/cloud hybrid programs in fast paced environments.
- Excellent communication, stakeholder management, and risk mitigation skills.
- Experience using tools like JIRA, Confluence, Smartsheet, and executive dashboards.
- Familiarity with Agile, SAFe, or Lean program management methodologies.
- Networking domain knowledge: Hands-on familiarity with enterprise networking technologies including switching, routing, SD-WAN, network security, and cloud-managed networking platforms (direct Extreme Networks experience a strong plus).
- Customer engagement & relationship management: Track record of managing complex, multi-stakeholder engagements with enterprise or service provider customers, including executive briefings, business reviews, and escalation management.
- Delivery methodology expertise: Experience applying structured delivery frameworks (e.g., ITIL, PMP, PRINCE2, or equivalent) alongside Agile/SAFe practices to ensure disciplined, repeatable solution delivery.
- Cross-regional delivery management: Demonstrated success coordinating delivery across multiple time zones, geographies, and culturally diverse teams, including management of third-party subcontractors and channel partners.
Benefits
Comp & perks- We encourage people from underrepresented groups to apply.
- Inclusion is one of our core values and in our DNA. We are committed to fostering an inclusive workplace that embraces our differences and creates an atmosphere where all our employees thrive because of their differences, not in spite of them.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
technical program managementnetworkingcloudinfrastructureAgileSAFeLeanITILPMPPRINCE2
Soft Skills
communicationstakeholder managementrisk mitigationcustomer engagementrelationship managementleadershipcross-functional collaborationproblem-solvingstrategic planningexecutive communication
Certifications
Bachelor’s degree in EngineeringBachelor’s degree in Computer ScienceMaster’s degree (preferred)