Extreme Networks

Intern – Lab/TAC Network Engineer

Extreme Networks

internship

Posted on:

Location Type: Hybrid

Location: Raleigh • North Carolina • United States

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Job Level

Entry Level

Tech Stack

SwitchingTCP/IP

About the role

  • Learn routing and switching protocols using Extreme Networks multi-layer Ethernet switches
  • Design, implement, and troubleshoot networks working in the Services Lab Operations team
  • Interface directly with the lab manager on a regular basis
  • Setup networking equipment for Technical Support Engineers (TSEs)
  • Partner with TSEs to help replicate customers’ network issues (software, hardware, configuration)
  • Assist with lab operations (racking, cabling, troubleshooting, managing equipment)
  • Prepare to become a Technical Support Engineer, Network Engineer, or a related position
  • Demonstrate technical aptitude, critical thinking, and communication skills to solve problems
  • Pass certifications & internal training on products & network protocols
  • Adhere to Service Level Agreements (SLAs) for lab setups and replications
  • Accurately document work activities
  • Improve lab operations and processes on an ongoing basis
  • Train various lab users on systems and processes

Requirements

  • Passion and aptitude for learning technology and solving problems
  • Strong written and verbal communication skills
  • Basic networking knowledge including Ethernet, TCP/IP, OSI model, routing and switching
  • Experience in a service-oriented position
  • Can work independently with minimal guidance as well as collaboratively with other team members
  • Excellent organization and time management skills
  • Pursuing a Bachelor’s degree in a computer or networking related field
  • Customer service experience, preferably in technical support
  • Setting up and managing home networks (wired and wireless)
  • Pursuing industry standard certifications
Benefits
  • health insurance
  • retirement plans
  • paid time off
  • flexible work arrangements
  • professional development
  • bonuses
  • stock options
  • equipment allowances
  • wellness programs
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
routing protocolsswitching protocolsEthernetTCP/IPOSI modelnetwork troubleshootingnetwork designnetwork implementationnetwork configurationlab operations
Soft Skills
technical aptitudecritical thinkingcommunication skillsorganization skillstime managementindependent workcollaborationproblem-solvingcustomer servicetraining
Certifications
industry standard certificationsnetwork protocols certifications