Business Systems Analyst
ExtraHop
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $75,000 - $90,000 per year
Job Level
Junior
About the role
- Assist in gathering and documenting business and technical requirements under the guidance of senior team members.
- Support the configuration, maintenance, and day-to-day operations of SaaS and GTM applications.
- Help triage, research, and resolve tickets related to supported applications, escalating as needed.
- Perform basic Salesforce administration tasks, including data entry, user support, and report/dashboard maintenance.
- Participate in application testing, data validation, and system upgrades.
- Assist in maintaining application documentation and process guides.
- Stay current on new application features and releases, and share learnings with the team.
- Contribute as a member of an agile scrum team, participating in planning, testing, and project activities.
Requirements
- Bachelor’s degree in Business Administration, Computer Science, Information Systems, or equivalent experience.
- 0–2 years of experience in a business systems, IT, or analyst role (internships or coursework accepted).
- Basic understanding of business applications (Salesforce, marketing automation, or other SaaS tools preferred).
- Strong analytical skills with attention to detail and accuracy.
- Familiarity with Excel or other data management tools.
- Eagerness to learn, problem-solve, and develop technical and functional expertise.
- Strong communication and collaboration skills.
Benefits
- Health, Dental, and Vision Benefits
- Flexible PTO, Sick Time Prorated Based on Date of Hire, and All Federal Holidays (US Only) + 3 Days of Paid Volunteer Time
- Non-Commissioned Positions may be eligible to participate in the Annual Discretionary Bonus Plan
- FSA and Dependent Care Accounts + EAP, where applicable
- Educational Reimbursement
- 401k with Employer Match or Pension where applicable
- Pet Insurance (US Only)
- Parental Leave (US Only)
- Hybrid and Remote Work Model
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Salesforce administrationdata entryreport maintenancedata validationapplication testingagile methodologybusiness analysistechnical requirements gatheringtroubleshootingticket resolution
Soft skills
analytical skillsattention to detailproblem-solvingeagerness to learncommunication skillscollaboration skills