Extra Space Storage

Administration

• Ensuring Service Level Agreement goals are being achieved daily
• Ensuring all agents are following scheduled activities
• Monitoring call volume throughout the day and making changes to scheduled activities as needed
• Updating agent schedules in real time to account for ad hoc needs or absenteeism
• Understand staffing coverage and offer Extra Time or Unpaid Time Off as needed
• Assists in onboarding new hires
• Assist with remote employee processes (sending policies, return labels, tracking of equipment)
• Work with center leaders to determine trends in agent behaviors/call volume and help determine appropriate action plans.
• Communicate with agents, supervisors, center leaders through multiple platforms
• Manage multiple Teams channels
• Assist in answering agent questions, from technical issues to policy and procedure topics
• Assist in management of facilities
• Other duties as assigned

WorkForce Administrator

Account Executive

• Assist customers by reserving the best storage unit that fits their individual needs
• Deliver amazing customer service
• Work with a close-knit team under passionate leaders

Inbound Sales Representative

• Assist customers by reserving storage units that fit their needs
• Deliver amazing customer service
• Maximize monthly commission potential
• Help with promotions at the call center or corporate office

Bilingual Inbound Sales Representative

IT Support

• Data Reconciliation — Compare and reconcile data across invoices, inventory records, budgets, and ordering systems.
• Audit & Accuracy Review — Review and audit information for completeness and correctness.
• Anomaly Research — Investigate discrepancies and research anomalies found during invoice or inventory review.
• File Imports/Exports — Manage import/export of files across systems and portals.
• Online Portal Navigation — Download, upload, and validate data from online portals.
• Excel Reporting — Create, edit, and maintain reports using advanced Excel skills.
• Budget Comparison — Compare invoices to budget projections and identify variances.
• Invoice Review — Validate invoice pricing, quantities, and alignment with purchase orders.
• AI Tools in the Workplace — Use AI tools to improve efficiency and support daily tasks.
• Ticketing Systems — Utilize ticketing system to track requests and process orders (experience preferred).
• New Software Adoption — Learn and adapt to new systems and tools quickly to assist with changing processes.
• Procurement Support — Assist with purchasing processes; procurement background is a plus.
• Organizational Skills — Maintain organized records, files, and documentation.
• Written Communication — Communicate clearly and professionally in written form.
• Inquisitive Problem-Solving — Ask questions when something appears incorrect and proactively seek clarity.

WorkForce Administrator

Inbound Sales Representative

Bilingual Inbound Sales Representative

IT Administrative Analyst, Contractor – Part-time