Technical Customer Success

• Own the technical relationship post-sale, from onboarding through renewal and expansion.
• Serve as a trusted advisor to Strategic customers on best practices, product architecture, integrations, and optimization strategies.
• Lead technical onboarding, including implementation support, configuration guidance, and environment readiness.
• Partner cross-functionally with Sales, Product, Support, and Engineering to drive outcomes for complex accounts.
• Proactively manage a portfolio of enterprise and high-value customers, ensuring health, adoption, and value realization.
• Conduct QBRs, solution reviews, and roadmap alignment sessions for assigned customers and support the CSM team on key technical opportunities.
• Identify and mitigate risk proactively; escalate critical issues appropriately.
• Translate customer feedback into actionable insights for Product and Engineering.
• Contribute to customer enablement resources, including documentation, knowledge base content, and webinars.
• Develop and maintain a thorough understanding of Exterro products and solutions within your area(s) of product alignment.

Senior Technical Customer Success Manager

Customer Success Engineer

Technical Customer Success Engineer

Senior Technical Customer Success Manager

Customer Success Engineer, Strategic

Customer Success Engineer