Customer Success Engineer - Madrid
Torq
CloudCyber SecurityPython
Senior Technical Customer Success Manager
Exterro
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $105,000 - $120,000 per year
Job Level
Senior
Tech Stack
CloudCyber SecurityPythonSQL
About the role
- Own the technical relationship post-sale, from onboarding through renewal and expansion.
- Serve as a trusted advisor to Strategic customers on best practices, product architecture, integrations, and optimization strategies.
- Lead technical onboarding, including implementation support, configuration guidance, and environment readiness.
- Partner cross-functionally with Sales, Product, Support, and Engineering to drive outcomes for complex accounts.
- Proactively manage a portfolio of enterprise and high-value customers, ensuring health, adoption, and value realization.
- Conduct QBRs, solution reviews, and roadmap alignment sessions for assigned customers and support the CSM team on key technical opportunities.
- Identify and mitigate risk proactively; escalate critical issues appropriately.
- Translate customer feedback into actionable insights for Product and Engineering.
- Contribute to customer enablement resources, including documentation, knowledge base content, and webinars.
- Develop and maintain a thorough understanding of Exterro products and solutions within your area(s) of product alignment.
Requirements
- 5+ years in a Customer Success, Solutions Engineering, Technical Account Management, or related technical client-facing role.
- 3+ years of Cybersecurity, Privacy, E-discovery, and/or Digital Forensics experience
- Bachelor's degree in Computer Science, Information Systems, or equivalent experience.
- Strong technical background with expertise in foundational technologies such as cloud platforms, SaaS services, encryption, APIs, networking, AI, data architecture, etc. (preferred)
- Experience designing, deploying, configuring, and performing deep troubleshooting of an Exterro (or similar) solution (preferred)
- Strong understanding of cloud platforms, APIs, SaaS products, and data integration concepts.
- Experience with tools like Salesforce, Jira, Postman, SQL, or scripting languages (Python, Bash) is a plus.
- Ability to explain complex technical topics to both technical and non-technical audiences.
- Proven success managing enterprise customer relationships, driving adoption and expansion.
- Strong organizational, project management, and problem-solving skills.
- Excellent written and verbal communication.
