Identify high-impact opportunities to improve claim operations, servicing and fulfillment processes by analyzing trends, surfacing gaps, and delivering recommendations to enhance user experience while managing operational costs effectively.
Monitor usage trends and anomalies in claim process, measure impact of new product features, and evaluate and iterate AI driven solutions to optimize agent behaviors and ensure stability of agent interactions
Cultivate a data-driven culture with your skill for storytelling with data, translate analyses into clear, compelling narratives and visualizations that enable informed decision-making across stakeholders.
Partner widely with Analytics, Operations, Product and Engineering to optimize claim intake, adjudication and fulfillment product features for excellent customer experience and lower claim cost.
Ensure data quality and usability through regular monitoring and data pipeline creation, while empowering the teams with tools and documentation to optimize claim and servicing products and policies.

Requirements

Strong written and verbal communication skills who excels at sharing data insights to audiences of all backgrounds
Intellectually curious, willing to think creatively to solve complex business problems in fast-paced, high-growth environments
2+ years of experience in product analytics
Practical experience with agentic AI systems in production is a plus
Expertise with SQL, Python, and Github
Familiarity with visualization tools (e.g., Tableau) and DBT
Excellent stakeholder management skills, with a track record of working cross-functionally to make an impact
Bachelor's degree from Maths, Statistics, or a relevant major

Benefits

Competitive salary based on experience, with full medical and dental & vision benefits.
Stock in an early-stage startup growing quickly.
Generous, flexible paid time off policy.
401(k) with Financial Guidance from Morgan Stanley.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

product analyticsSQLPythonagentic AI systemsdata pipeline creationdata qualitydata visualizationDBTTableau

Soft Skills

written communicationverbal communicationstorytelling with dataintellectual curiositycreative problem solvingstakeholder managementcross-functional collaboration