Extend

Technical Account Manager

• Provide end-to-end guidance for new and existing merchants, including leading new feature calls, optimization discovery sessions, and working collaboratively to understand and resolve merchant issues.
• Foster long-term business relationships by ensuring the smooth execution of integration and optimization initiatives with partners and brands.
• Project manage and demonstrate a deep understanding of the Extend-merchant partnership, consistently providing internal and external stakeholders updates.
• Lead new feature enablement and become an SME for the merchant success and onboarding teams.
• Deliver proactive communication and a consultative experience by understanding current merchant priorities.
• Work closely with growth strategy and solution architecture on day-to-day operational processes and alert leadership when anything is off-track throughout the implementation or optimization process.
• Suggest feature and product enhancements to our product & engineering teams.

Senior Technical Account Manager

Full-stack Engineer

• Build and ship product features end-to-end, contributing production code across our stack.
• Execute on challenging technical problems while staying grounded in why the work exists, not just how to implement a solution.
• Work closely with teammates across engineering, product, and design.
• Contribute to your team’s culture by communicating openly, being receptive to feedback, and prioritizing shared outcomes.
• Uphold a high bar for code quality, reliability, and maintainability, while avoiding over-engineering.
• Make thoughtful day-to-day tradeoffs between velocity, quality, and scope, learning how to deliver impact quickly without sacrificing correctness.
• Use modern tools (including AI) as leverage to explore solutions faster and deliver impact sooner.
• Bring customer obsession to your development process, regularly asking: How does this make the experience better for our users?

Software Engineer I

Account Manager

• Lead ongoing partnership growth optimizations for Extend’s largest omnichannel merchants.
• Develop and lead the growth and merchant relationship management strategy for each strategic relationship you manage.
• Monitor and evaluate program performance, leveraging data and insights to identify areas of opportunity that deliver measurable ROI and sustainable growth.
• Perform quarterly business reviews with internal and external executive leadership at Fortune 500 retailers and brands.
• Drive go-to-market strategies and adoption of new product features across your book of business.
• Manage promotional strategy and marketing development budgets.
• Deepen strategic relationships by building multi-threaded connections within merchant organizations, from C-suite executives to ICs.
• Collaborate with cross-functional leaders (Risk, Analytics, Marketing) to support merchant growth.
• Author long-term business plans, thinking at a deeply strategic level about optimization and growth.
• Inform product roadmaps and features by gathering customer feedback and conveying market needs.

Account Manager, Enterprise Growth Strategy

• Lead new program launch strategy + ongoing growth optimization for a portfolio of Extends Mid-Market Merchants.
• Lead the growth and merchant relationship management strategy for each strategic relationship you manage.
• Monitor and evaluate program performance, leveraging data and insights to identify areas of opportunity that deliver measurable ROI and sustainable growth.
• Perform quarterly business reviews with internal and external executive leadership.
• Drive go-to-market strategies and adoption of new product features across your book of business.
• Manage promotional strategy and marketing development budgets.
• Collaborate with cross functional leaders (Risk, Analytics, Marketing) to support merchant growth.
• Author long-term business plans, thinking at a deeply strategic level about optimization and growth.

Senior Technical Account Manager

Software Engineer I

Account Manager, Enterprise Growth Strategy

Account Manager, Mid Market Growth Strategy