Extend

Data Scientist

• Own the monthly revenue forecast process and assist in the quarterly/annual financial planning of Extend.
• Build reports and dashboard to help monitor / track revenue performance in a timely manner and make business recommendations based on the monitoring.
• Perform exploratory data analysis to assemble metrics and KPIs to assess and gauge activity across the Extend platform, and support teams throughout Extend by delivering analyses and process improvements to help the business continue to scale.
• Support business operations, finance, revenue operations, and other internal teams by building analytics and reporting to understand overall business performance and increase organizational efficiencies.
• Work with data engineering and product teams to ensure proper data tracking is set up for features and products, and support debugging and development of new ETL processes.
• Collaborate with stakeholders across the organizations to establish the highest business priorities and opportunities by measuring expected reach and impact for operations focused teams.
• Work with our Risk & Insurance team to build deep-dive analytics to help drive step-change improvements in efficiency (beyond day-to-day workforce management).

Senior Data Scientist, Finance Analytics

• Identify high-impact opportunities to improve claim operations, servicing and fulfillment processes by analyzing trends, surfacing gaps, and delivering recommendations to enhance user experience while managing operational costs effectively.
• Monitor usage trends and anomalies in claim process, measure impact of new product features, and evaluate and iterate AI driven solutions to optimize agent behaviors and ensure stability of agent interactions
• Cultivate a data-driven culture with your skill for storytelling with data, translate analyses into clear, compelling narratives and visualizations that enable informed decision-making across stakeholders.
• Partner widely with Analytics, Operations, Product and Engineering to optimize claim intake, adjudication and fulfillment product features for excellent customer experience and lower claim cost.
• Ensure data quality and usability through regular monitoring and data pipeline creation, while empowering the teams with tools and documentation to optimize claim and servicing products and policies.

Data Scientist, Claim Experience Analytics

• Cross-functional Champion: Act as internal consultant who can quickly translate ambiguous questions from cross-functional teams into revenue driving initiatives and recommendations.
• Revenue Optimization: Own strategies to maximize revenue and enhance client acquisition throughout the entire revenue waterfall.
• Data-driven Insights: Utilize advanced quantitative analysis techniques (simulation models, A/B testing etc.) to influence audiences on strategic direction, with opportunities to present these insights to leadership and cross-functional partners on a regular basis.
• Data Infrastructure: Enhance and refine existing quantitative tools to harness the power of data analytics, defining data structures, and leveraging advanced tracking methodologies to uncover revenue opportunities.

Data Scientist, Revenue Analytics

Customer Support

• Oversee daily claim workflows ensuring accuracy, timeliness and adherence to compliance requirements within Required SLAs.
• Own team performance across CSAT, Quality, Productivity, Aging, and SLA, translating results into clear action plans.
• Coach and develop team members through 1:1s, performance management and targeted development plans.
• Conduct regular quality audits leveraging findings for targeted coaching and process refinement
• Serve as the escalation lead for high-risk and executive-level customer issues.
• Partner cross-functionally to resolve real-time system issues and workflow failures.
• Provide clear, data-driven reporting and insights to leadership while fostering a high-ownership, customer-first, compliant culture.

Customer Care Supervisor

Product Designer

• Create polished, dev-ready Figma design deliverables for end-to-end experiences that demonstrate all requirements for a defined workflow while seeking to enhance the user experience at every touchpoint.
• Take ownership of assigned product features and user flows, translating high-level requirements into intuitive, functional visual design deliverables (wireframes, designs, and prototypes) in Figma, leveraging our design system.
• Partner closely with Product Managers, Engineering and stakeholders to deliver persona-first, data-driven solutions while you navigate technical constraints and business goals in a fast-paced startup environment.
• Leverage user research, analytics, and feedback to iterate on designs and advocate for the best user experience for each feature and flow.
• Leverage modern AI-assisted tools (e.g., Figma Make, Claude, or research synthesis tools) to automate repetitive tasks and rapidly prototype high-fidelity explorations.
• Actively use and contribute to the Extend Design System, ensuring your work is scalable and maintains visual consistency and design excellence across the platform.
• Participate in design reviews and critiques, providing constructive feedback to peers and helping to elevate the team’s overall output and design excellence.

Product Designer II

Technical Account Manager

• Provide end-to-end guidance for new and existing merchants, including leading new feature calls, optimization discovery sessions, and working collaboratively to understand and resolve merchant issues.
• Foster long-term business relationships by ensuring the smooth execution of integration and optimization initiatives with partners and brands.
• Project manage and demonstrate a deep understanding of the Extend-merchant partnership, consistently providing internal and external stakeholders updates.
• Lead new feature enablement and become an SME for the merchant success and onboarding teams.
• Deliver proactive communication and a consultative experience by understanding current merchant priorities.
• Work closely with growth strategy and solution architecture on day-to-day operational processes and alert leadership when anything is off-track throughout the implementation or optimization process.
• Suggest feature and product enhancements to our product & engineering teams.

Senior Technical Account Manager

Full-stack Engineer

• Build and ship product features end-to-end, contributing production code across our stack.
• Execute on challenging technical problems while staying grounded in why the work exists, not just how to implement a solution.
• Work closely with teammates across engineering, product, and design.
• Contribute to your team’s culture by communicating openly, being receptive to feedback, and prioritizing shared outcomes.
• Uphold a high bar for code quality, reliability, and maintainability, while avoiding over-engineering.
• Make thoughtful day-to-day tradeoffs between velocity, quality, and scope, learning how to deliver impact quickly without sacrificing correctness.
• Use modern tools (including AI) as leverage to explore solutions faster and deliver impact sooner.
• Bring customer obsession to your development process, regularly asking: How does this make the experience better for our users?

Software Engineer I

Account Manager

• Lead ongoing partnership growth optimizations for Extend’s largest omnichannel merchants.
• Develop and lead the growth and merchant relationship management strategy for each strategic relationship you manage.
• Monitor and evaluate program performance, leveraging data and insights to identify areas of opportunity that deliver measurable ROI and sustainable growth.
• Perform quarterly business reviews with internal and external executive leadership at Fortune 500 retailers and brands.
• Drive go-to-market strategies and adoption of new product features across your book of business.
• Manage promotional strategy and marketing development budgets.
• Deepen strategic relationships by building multi-threaded connections within merchant organizations, from C-suite executives to ICs.
• Collaborate with cross-functional leaders (Risk, Analytics, Marketing) to support merchant growth.
• Author long-term business plans, thinking at a deeply strategic level about optimization and growth.
• Inform product roadmaps and features by gathering customer feedback and conveying market needs.

Account Manager, Enterprise Growth Strategy

• Lead new program launch strategy + ongoing growth optimization for a portfolio of Extends Mid-Market Merchants.
• Lead the growth and merchant relationship management strategy for each strategic relationship you manage.
• Monitor and evaluate program performance, leveraging data and insights to identify areas of opportunity that deliver measurable ROI and sustainable growth.
• Perform quarterly business reviews with internal and external executive leadership.
• Drive go-to-market strategies and adoption of new product features across your book of business.
• Manage promotional strategy and marketing development budgets.
• Collaborate with cross functional leaders (Risk, Analytics, Marketing) to support merchant growth.
• Author long-term business plans, thinking at a deeply strategic level about optimization and growth.