Extend

Product Manager

• Support the definition and execution of the product roadmap, ensuring alignment with business objectives and customer needs.
• Collaborate with cross-functional teams to design, develop, and launch high-impact software products.
• Gather and analyze customer insights, market trends, and data to inform product decisions.
• Be curious about the competitive landscape, assess competing products, and help define strategic product response.
• Prioritize feature development and enhancements, balancing speed, quality, and scalability.
• Work closely with engineering teams to ensure timely and high-quality product delivery.
• Develop clear product requirements, user stories, and acceptance criteria.
• Monitor product performance, define KPIs, and drive continuous improvements.
• Champion customer-centricity, advocating for the best user experience.
• Stay ahead of industry trends, embrace emerging technologies.

Product Manager II

Security Operations

• Serve as a core member of Security Operations, monitoring and triaging alerts from platforms such as SentinelOne and Wiz. Perform end-to-end investigations to identify, contain, and remediate threats and incidents, driving timely, appropriate response.
• Proactively identify and assess vulnerabilities in infrastructure and code, working with development and other cross functional teams to address issues.
• Contribute to the end-to-end detection lifecycle: model attacker behaviors (MITRE ATT&CK), write and test detections as code across security programs and tooling (SentinelOne, Wiz, Okta, AWS CloudTrail), and continuously enrich to reduce false positives and improve MTTD. Support data quality and telemetry onboarding, maintain response playbooks, and provide threat validation assistance across the business.
• Assist teams with the application of secure configuration baselines and best practices in accordance with CIS Benchmarks, NIST, vendor hardening guides, and applicable compliance standards across all company computing assets.
• Correlate endpoint and infrastructure telemetry to identify emerging threats. Curate and operationalize intelligence (IOCs, TTPs) into detections and response playbooks, and maintain vetted intelligence feeds.
• Assist GRC initiatives by mapping controls to internal policies and frameworks (e.g., SOC 2, NIST CSF, NYC DFS 500), identifying gaps, supporting audits and evidence collection, tracking remediation, and maintaining policies and control documentation.
• Work with engineering and business teams to champion security best practices, communicate risks to accountable owners, and assist with mitigation planning and execution.

Senior Security Operations Analyst

Procurement

• Design and architect resilient, high-throughput systems for purchasing APIs.
• Collaborate with product and design to develop backend systems for purchasing journeys.
• Decouple core purchasing logic to support rapid product and market launches.
• Mentor and elevate team skills through code reviews and architectural guidance.
• Design event-driven workflows for managing complex processes autonomously.

Senior Software Engineer – Purchasing Experience

QA Engineer

• Partner with engineering and product leads to define and implement comprehensive, multi-layered test strategies for new and existing features. Advise teams on best practices for E2E, integration, contract, and unit testing.
• Perform regular audits of application quality, test coverage, and processes to ensure system integrity and identify quality gaps. Analyze test data and quality metrics to provide actionable insights and drive continuous improvement.
• Work closely with product and program management to understand product vision, scrutinize requirements for testability, and align quality initiatives with project milestones and business goals.
• Guide the design and implementation of scalable automated test suites. While this is not primarily a coding role, you will be expected to occasionally contribute to the test codebase to establish patterns or tackle complex challenges.
• Conduct targeted manual testing, including exploratory, regression, and usability testing, to uncover issues that automation might miss and to validate the end-user experience.
• Creatively apply AI tooling to augment application and system quality.
• Own the final quality sign-off on major feature releases, ensuring all acceptance criteria are met, and potential risks are clearly communicated and mitigated.
• Act as a quality champion across the organization. Mentor team members on testing best practices and foster a culture where every team member is responsible for quality.

Senior Quality Engineer

Manager

• Lead, direct, and coordinate the daily operations of our repair network
• Ensure the achievement of company growth, customer satisfaction, and profitability objectives, with a specific focus on cost severity, cycle times, and service quality
• Define and execute a strategic vision for our service operations, continuously identifying opportunities to innovate and drive an industry-leading customer experience
• Strategically expand service network coverage to meet evolving service area and business demands
• Lead the identification, qualification, and onboarding of new service partners
• Conduct negotiations on pricing and partnership agreements, aligning with service needs and balancing profitability and performance targets
• Cultivate and maintain strong, collaborative relationships with service partners
• Act as the primary relationship manager, engaging with service partners on a regular cadence to address challenges, share insights, and drive mutual success
• Partner with service partners to identify and execute against opportunities to improve servicing outcomes
• Develop and manage a robust servicing scorecard, including the creation of key performance metrics (KPIs), trend analysis, and facilitation of regular business reviews
• Identify, design, and implement business strategies and solutions to improve operational processes and capabilities, while enhancing customer experience, quality, and managing costs

Vendor Manager – Service Network

Account Manager

• Win new business, leading complex, 3–12+ month enterprise engagements: shape strategic partnership discussions with C-level executives and cross-functional stakeholders.
• Own the full deal strategy and execution lifecycle: drive opportunities from initial hypothesis framing and opportunity assessment through differentiated solution creation, business case development, negotiation, and contract execution.
• Serve as strategic quarterback: Translate strategy into action by designing bespoke commercial solutions and aligning internal cross-functional teams (Product, Solution Engineering, Legal, Pricing, and Growth Strategy) to deliver.
• Build and maintain senior-level relationships: deeply understand partner businesses and retail trends, identify whitespace, and co-create new opportunities to capture value.
• Create and deliver compelling materials: prepare executive presentations, financial models, and commercial proposals that communicate value with clarity and precision.
• Shape Product and GTM strategy: Spearhead expansion by identifying new use cases, stakeholders, and product messaging that improves results in the market, while informing product roadmaps and features by gathering customer feedback and conveying market needs to internal Product teams.

Strategic Partnerships Lead, Enterprise

Analyst

• Analyze large-scale behavioral, transactional, and interaction data to uncover signals indicative of fraud and abuse
• Apply strong business acumen to rapidly identify actionable insights, analyze fraud patterns, and validate hypotheses
• Influence business cases and pricing strategies, and contribute to proof-of-concept initiatives with prospective merchants
• Respond swiftly to emerging fraud threats by developing monitoring frameworks, dashboards, and mitigation solutions in collaboration with cross-functional teams
• Partner closely with leadership, go-to-market, fraud operations, product, and engineering teams to define and execute effective fraud strategies
• Champion a culture of continuous learning, experimentation, and collaboration across the fraud and broader data science teams

Senior Analyst, Fraud Intelligence

Product Designer

• Define and own product design vision, strategy and execution from concept to production
• Translate UX vision into actionable strategies and deliverables using data, user feedback and research to inform design decisions
• Build alongside product designers from research to wireframing, prototyping and implementation
• Partner with product, engineering, and data teams to ensure feasibility and high-quality execution
• Establish and maintain design systems for consistency while ensuring brand identity is reflected in product design
• Mentor and lead a team of product designers while fostering a strong design culture within the organization

Head of Product Design

Full-stack Engineer

• Architect and design purchasing APIs to handle high traffic spikes.
• Partner with product and design to build backend systems for multi-step purchasing journeys.
• Decouple core purchasing logic for rapid market/product launches.
• Mentor and elevate the engineering team through code reviews and architectural guidance.
• Design and implement event-driven workflows for complex, long-running processes.

Senior Software Engineer

Growth Marketing

• Manage a portfolio of merchant partners that includes emerging retail companies and high growth branded manufacturers of consumer products
• Foster long-term business relationships by delivering quarterly business reviews and optimizing the program
• Manage highly productive and meaningful interactions with key stakeholders and business leaders at our merchant partners and identify potential key upsell opportunities
• Work closely with the larger revenue organization to analyze and prioritize product feedback received from merchant partners
• Collaborate on building requirements for constantly improving data analytics products and present key insights to merchant partners
• Own merchant advocacy and escalations by collaborating with solutions engineers, product management, sales analytics and support teams to improve the Extend offering for our merchants
• Serve as the main point of contact throughout the merchant journey, orchestrating seamless interactions both internally and externally to facilitate a collaborative and consultative approach to success
• Diligently nurture our Emerging Brand merchant base through proactive engagement and relationship-building efforts

Growth Strategy Manager, Emerging Brands

Data Analyst

• Support the accuracy, integrity, and usability of financial data at Extend
• Take ownership of key data processes such as obligor reporting and financial reconciliations
• Partner with Finance and other cross-functional teams to understand business needs and translate them into data-driven insights
• Identify opportunities to streamline and enhance reporting and analytics workflows
• Build and maintain clear, insightful dashboards to track key financial and operational metrics
• Build and enhance data pipelines and data architecture in partnership with Data Engineering using tools like DBT, Snowflake, JIRA, and GitHub
• Lead efforts to improve financial data integrity through appropriate tools and governance
• Surface actionable insights and improve reporting infrastructure

Data Analyst II – Finance Analytics

Operations

• Real-Time Claim Review: Review claims in real time for potential cases of fraud/abuse, leveraging your information gathering and communication skills to ensure you have sufficient evidence to make a fraud determinations, and providing valuable feedback for Extend’s risk models.
• Risk Score Judgments: Review customer behavior and incidents using internal and external data and independently make decisions on customer risk scores. You will also have the power to recommend denials and approvals for claims.
• Fraud Investigations and Subject Matter Expertise: Bring your own experience to perform fraud investigations and deliver insights on emerging trends for fraud/abuse.
• The Procedure: Take ownership of each investigation and diligently follow all regulatory and departmental practices and procedures, making independent decisions based on facts and evidence, and reporting any non-standard escalations to your manager. Attend regular meetings and training for Fraud Operations best practices, and offer your insights into the latest trends for fraud/abuse.
• Cross-functional Work: Collaborate with Claims, Product, and Engineering, completing ad hoc tasks to evaluate and improve in-house models to detect fraud.
• Be Proactive and Adaptable: Drive team success and achieve both independent and collaborative goals, proactively completing additional tasks for the role as needed.