Extend Your Team

Customer Support Specialist – Originations Backend L1

Extend Your Team

full-time

Posted on:

Location Type: Remote

Location: Philippines

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About the role

  • Responding to customer queries in a timely & effective manner via ZenDesk or other customer support tools
  • Documenting & logging issues (as well as customer compliments & complaints)
  • Working with customers to help them go through our application flow when required
  • Tracking customer experiences across online & offline channels using logs, dashboards, and CRM systems

Requirements

  • At least 2 years (and above) of experience under a US Loan or Mortgage account handling various document review and verification tasks
  • Experienced in customer-facing roles in a loan or mortgage account
  • Superb communication, collaboration, and problem-solving skills.
  • Proficiency, speed, and accuracy in written communication.
  • Fluency, clarity, and good diction in English
  • Great organizational skills & time management abilities
  • Experience using customer communication tools (ZenDesk), task management tools, Google Drive, and Email.
  • Detail-Oriented - we’re a financial services company so being correct about the details matter
Benefits
  • Remote work
  • Work with intelligent, motivated, intense, and interesting people
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
document reviewverification taskscustomer support
Soft Skills
communicationcollaborationproblem-solvingorganizational skillstime managementdetail-oriented