Extend Your Team

Flood Insurance Customer Support

Extend Your Team

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Responsible for managing complex account servicing tasks related to CH portfolios.
  • Supports end-to-end account closure processes, insurance management, compliance reviews, payment processing, and escalated customer support functions.
  • Review, manage, and resolve CH Back-End–tagged tickets in a timely and accurate manner.
  • Assist with payoff quote requests from CH and lenders.
  • Process account closure endorsements end-to-end, including both Self-Serve and internal requests.
  • Handle account-closing–related unblock requests.
  • Post manual payments accurately and in compliance with internal controls.
  • Prepare bi-weekly reconveyance requests for audit review.
  • Manage flood insurance renewals and Letters of Lender (LOL) end-to-end.
  • Coordinate with Flood and HOI agencies to resolve coverage, renewal, and compliance issues.
  • Conduct outbound calls to CH, lenders, and Flood/HOI agencies to resolve issues, obtain documentation, and provide status updates.
  • Manage and support Level 1 Customer Support Specialists, providing guidance, escalation handling, and quality oversight as needed.

Requirements

  • At least 5 years of experience in mortgage servicing, loan operations, insurance servicing, or financial services preferred.
  • Strong knowledge of account closure, payoff processing, reconveyance, and insurance renewals.
  • Familiarity with compliance concepts such as OFAC and audit processes is a plus.
  • Strong attention to detail and ability to manage multiple priorities.
  • Excellent verbal and written communication skills.
  • Proficiency with internal servicing systems and ticketing platforms.
Benefits
  • Competitive salary
  • Flexible working hours
  • Professional development budget
  • Home office setup allowance
  • Global team events

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
account closurepayoff processingreconveyanceinsurance renewalscompliance reviewspayment processingticket managementcustomer support
Soft skills
attention to detailability to manage multiple prioritiesverbal communicationwritten communicationguidanceescalation handlingquality oversight