Extend Your Team

Flood Insurance Customer Support

Extend Your Team

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Responsible for managing complex account servicing tasks related to CH portfolios.
  • Supports end-to-end account closure processes, insurance management, compliance reviews, payment processing, and escalated customer support functions.
  • Review, manage, and resolve CH Back-End–tagged tickets in a timely and accurate manner.
  • Assist with payoff quote requests from CH and lenders.
  • Process account closure endorsements end-to-end, including both Self-Serve and internal requests.
  • Handle account-closing–related unblock requests.
  • Post manual payments accurately and in compliance with internal controls.
  • Prepare bi-weekly reconveyance requests for audit review.
  • Manage flood insurance renewals and Letters of Lender (LOL) end-to-end.
  • Coordinate with Flood and HOI agencies to resolve coverage, renewal, and compliance issues.
  • Conduct outbound calls to CH, lenders, and Flood/HOI agencies to resolve issues, obtain documentation, and provide status updates.
  • Manage and support Level 1 Customer Support Specialists, providing guidance, escalation handling, and quality oversight as needed.

Requirements

  • At least 5 years of experience in mortgage servicing, loan operations, insurance servicing, or financial services preferred.
  • Strong knowledge of account closure, payoff processing, reconveyance, and insurance renewals.
  • Familiarity with compliance concepts such as OFAC and audit processes is a plus.
  • Strong attention to detail and ability to manage multiple priorities.
  • Excellent verbal and written communication skills.
  • Proficiency with internal servicing systems and ticketing platforms.
Benefits
  • Competitive salary
  • Flexible working hours
  • Professional development budget
  • Home office setup allowance
  • Global team events
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
account closurepayoff processingreconveyanceinsurance renewalscompliance reviewspayment processingticket managementcustomer support
Soft Skills
attention to detailability to manage multiple prioritiesverbal communicationwritten communicationguidanceescalation handlingquality oversight