Financial Support Specialist

Expressable

Financial Support Specialist resolving billing and insurance inquiries for Expressable's telehealth practice. Ensuring positive financial experiences for patients.

Posted 6/1/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $20 - $25 per hourWebsite

About the role

Key responsibilities & impact

Respond to patient inquiries related to billing, insurance claims, payments, and statements via phone, email, and chat
Assist patients in understanding charges, EOBs, coverage, deductibles, co-pays, and payment plans
Collect and process patient payments accurately and securely
Collaborate with insurance verification and revenue cycle teams to resolve denied or delayed claims
Educate patients on financial policies, insurance processes, and available support options
Document all interactions in CRM/EHR systems with precision and compliance (HIPAA, PCI, etc.)
Identify patterns in billing issues and suggest process improvements to reduce patient friction

Requirements

What you’ll need

High school diploma or equivalent (associate’s or bachelor’s degree in healthcare administration, business, or related field preferred).
2+ years’ experience in healthcare billing, patient accounts, insurance claims, or revenue cycle management.
Proficiency with EHR/CRM systems and payment processing platforms; strong Microsoft Office/Google Suite skills.
Understanding of HIPAA, PCI compliance, and insurance terminology (EOBs, CTP Codes, Diagnosis Codes, Deductibles, Co-Pays).
Experience in a telehealth, multi-state, or large outpatient provider environment.
Familiarity with revenue cycle improvement initiatives or patient financial counseling.
Bi-Lingual Communication Skills (English/ Spanish) - highly preferred

Benefits

Comp & perks

Exceptional paid time off policies that encourage and support life balance, including a winter break.
401k matching to ensure our staff have what they need to enjoy their retirement
Health insurance options that ensure well being for the whole person and their family
Company paid life, short-term disability, and long-term disability coverage
Remote work environment that strives for connectivity through professional collaboration and personal connections

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

healthcare billinginsurance claimsrevenue cycle managementpayment processingEHR systemsCRM systemsMicrosoft OfficeGoogle SuiteHIPAA compliancePCI compliance

Soft Skills

communicationcollaborationproblem-solvingpatient educationattention to detailorganizational skillsbilingual communication