Express Glass

Director

• Ensure the smooth operation of the company
• Oversee operational activities with a focus on customer satisfaction and team engagement
• Uphold the company’s vision and values while driving growth initiatives
• Implement the Group’s operational strategy in line with overall objectives
• Design and monitor performance indicators to evaluate operational effectiveness
• Ensure compliance with legal and regulatory obligations related to labor law, collective agreements and company agreements
• Promote company culture, uniting employees around a shared vision and common goals, and support change management
• Actively participate in executive committee meetings to contribute to strategic decision-making
• Establish a proactive risk-management culture by identifying and mitigating potential risks
• Resolve interdepartmental disagreements to maintain smooth collaboration
• Ensure clear and effective communication between teams to foster a cohesive work environment
• Set clear objectives for each department, ensuring they are achievable and aligned with the overall strategy
• Review and approve action plans developed by deputy general managers, ensuring their relevance
• Support deputy general managers in leading their teams and foster the development of team skills
• Identify opportunities for innovation and transformation to improve operational processes and the company’s overall performance

General Manager

Financial Planning and Analysis

• Make Glass Express shine in the field!
• Lead group finance: oversee and manage daily cash flow across the various companies.
• Collaborate with the external accounting firm that processes payroll and handle supplier communications.
• Manage a team of 7, ensuring compliance with administrative and financial regulations and processes.
• Ensure the reliability of the accounts and consolidate financial statements in accordance with accounting standards.
• Organize activities, set objectives and manage the finance and administrative departments.
• Monitor liquidity and prepare cash flow budgets.
• Develop and continuously improve procedures to optimize performance.
• Ensure reporting and internal control.

Finance and Administrative Director

Manager

• Ensure Glass Express shines in the field.
• Ensure projects are aligned with the company’s overall strategy.
• Ensure proper execution of operational tasks and the success of major events.
• Conduct detailed analyses of processes, roles and responsibilities across departments.
• Define qualitative and quantitative objectives and establish performance indicators (KPIs).
• Propose suitable working models, and develop operating charters and responsibility matrices.
• Prepare executive summaries and present recommendations to management.
• Create detailed schedules and monitor project progress, identifying risks and ensuring deadlines and budgets are met.

Project Manager

Executive Assistant

• Ensure the organization's compliance, performance and operational efficiency
• Develop and manage the Group and subsidiaries' business plan and financial roadmap
• Identify key financial risks and support senior management in implementing appropriate solutions
• Supervise and collaborate with department heads to establish and monitor the annual budget
• Manage cash flow and monitor financial transactions
• Develop financial dashboards and analyze variances
• Develop HR policies: lead the creation of compensation and performance evaluation policies
• Ensure accurate and up-to-date personnel records
• Ensure effective recruitment processes
• Participate in social dialogue and facilitate employee representative bodies
• Manage legal affairs: ensure the company's activities comply with applicable laws
• Manage disputes in collaboration with external counsel
• Oversee IT infrastructure and projects
• Implement IT security policies
• Provide user support and resolve IT issues
• Develop and implement the company's corporate social responsibility (CSR) strategy

General Secretary

Public Relations

• Manage vehicle departures and movements within the company vehicle park
• Clean vehicles (interior and exterior)
• Enhance customer satisfaction (e.g., promotional air fresheners, small branded items, ...)
• Prepare loaner/courtesy vehicles for customers
• Occasionally perform minor mechanical tasks or quick services (non-exhaustive list: batteries, filters, oil changes, lubricants, ... )

Vehicle Preparation Technician

Account Executive

• Oversee the sales strategy to increase sales, revenue and profit margin
• Manage the entire sales team
• Supervise, train and develop sales representatives and branch managers with on-site coaching
• Set collective and individual targets
• Conduct B2C and B2B prospecting
• Analyze individual customers' needs
• Use active listening to close sales
• Highlight Glass Express's strengths and commercial offers
• Prepare and lead monthly sales meetings
• Analyze sales figures for sales representatives and branch managers on a monthly basis
• Manage the installation of promotional stands in shopping mall galleries
• Manage weekly schedules for sales representatives and branch managers
• Collect and manage the volume of gift cards at partner stores

General Manager

Finance and Administrative Director

Project Manager

General Secretary

Vehicle Preparation Technician

Sales Manager