Senior Operations Manager

Export Packers Company Limited

Senior Operations Manager leading logistics for Export Packers, focusing on temperature-controlled supply chain. Management includes transportation, cold chain, and warehousing operations across Canada.

Posted 5/23/2026full-timeBrampton • 🇨🇦 CanadaSenior💰 CA$110,000 - CA$130,000 per yearWebsite

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Lead end-to-end logistics for the Domestic Protein Division across ocean freight, over-the-road transportation, cold chain operations, warehousing, inventory, and intermodal flows to ensure reliable, cost-effective execution
Oversee inbound ocean freight imports into Canada from global origins, including bookings, carrier performance, customs handoff, inland execution, and cold chain integrity through final warehouse delivery
Lead and develop a high-performing team by building accountability, strengthening capability, and fostering a culture of continuous improvement, innovation, and operational discipline
Own logistics budgets, resource allocation, and performance outcomes with clear accountability for service, cost, and scalability
Lead carrier, drayage, and 3PL sourcing activities, including RFQs, benchmarking, rate negotiations, and commercial agreement development across the US and Canada
Oversee 3PL cold storage operations across Canada to ensure warehouse partners meet expectations for service, inventory accuracy, capacity, compliance, and cost performance
Develop and manage cost-efficient temperature-controlled transportation solutions from 3PL sites to customer distribution centers across Canada, encompassing both FTL and LTL networks while meeting service, transit, and product integrity requirements
Manage warehouse contracts, storage and handling rates, and annual commercial reviews to secure competitive pricing, clear service expectations, and strong vendor accountability
Oversee warehouse claims and discrepancy resolution to ensure timely investigation, recovery, root cause analysis, and corrective action with external partners
Lead annual inventory reconciliation with warehouse partners to ensure variances are investigated, resolved, and reported accurately in support of financial and operational integrity
Drive strategic supply chain initiatives that improve agility, strengthen cold chain performance, reduce total landed cost, and support future business growth
Establish and manage logistics KPIs, analyze variances, and implement corrective actions to improve service levels, cost performance, and execution consistency
Ensure compliance with applicable regulations and company standards for temperature-controlled transportation, warehousing, inventory control, and claims management
Partner cross-functionally with internal stakeholders and external vendors to support business priorities, resolve operational issues, and deliver resilient logistics solutions

Requirements

What you’ll need

10+ years of progressive logistics and supply chain experience
5+ years in a leadership role overseeing temperature-controlled transportation, ocean freight, warehousing, inventory, and intermodal operations
Success leading teams in a fast-paced, high-complexity environment with accountability for service, cost, and continuous improvement
Strong commercial acumen in negotiating ocean freight, transportation, and 3PL agreements and in managing vendor performance
Deep knowledge of cold chain logistics, warehouse and transportation claims, and cross-border operations involving Canadian and US ports and cold storage partners
Strong analytical, communication, negotiation, and problem-solving skills, with the ability to influence effectively across functions and levels
Intermediate to advanced Excel skills, including pivot tables, XLOOKUP, data analysis, reconciliation, and the ability to build and maintain operational reports and KPI trackers
Degree or diploma in Logistics, Supply Chain Management, Business Administration, or a related field
Experience with Microsoft Dynamics 365 ERP, transportation management systems, and PowerPoint is considered an asset
Industry certifications such as CSCP, CPIM, or CITT are an asset

Benefits

Comp & perks

Hybrid – 1 day work from home per week
Summer hours
Competitive vacation and Personal day policy
Employee Discounts on consumables
Employee Assistance Program
Company Paid Benefits
RRSP Match Program

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

logistics managementsupply chain managementtemperature-controlled transportationocean freightwarehousinginventory managementintermodal operationsdata analysisKPI trackingcost management

Soft Skills

leadershipcommunicationnegotiationproblem-solvinganalytical skillsinfluencingaccountabilitycontinuous improvementteam developmentstrategic thinking

Certifications

CSCPCPIMCITT