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Technical Services Manager, Automation Platforms
Export Development Canada | Exportation et développement CanadaResponsable UiPath dirigeant l’infrastructure, la gouvernance et la production des plateformes d’automatisation d’EDC. Société canadienne de financement du commerce, EDC accompagne les entreprises canadiennes sur les marchés internationaux.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong expertise in UiPath platform management, including orchestrator operations, unattended robot infrastructure, and compliance with regulatory standards. Proven ability to lead automation initiatives, mentor teams, and integrate AI capabilities within enterprise environments.
Highest-signal resume keywords
UiPath Platform MasteryUnattended Robot Infrastructure ManagementAzure Virtual Desktop ExperienceRegulated Operational Automation ExperienceAPI Integrations and Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
UiPath OrchestratorREFrameworkAzure DevOpsCI/CD PipelinesGitAutomated Service IntegrationsCapacity PlanningSecret Management SolutionsMonitoring and Incident ResponseRoot Cause Analysis
Soft Skills
Strong Communication SkillsMentoring and Team LeadershipStakeholder Engagement
Tools & Technologies
Azure Virtual DesktopServiceNowPower PlatformCyberArkIdira
Industry Keywords
Financial ServicesInsuranceBankingRegulatory ComplianceGovernment Security Requirements
Tech Stack
Tools & technologiesAzureCloudServiceNowTypeScript
About the role
Key responsibilities & impact- Own and operate the UiPath cloud orchestrator and design development, test and production environments
- Design, deliver and maintain unattended robot infrastructure, including Azure Virtual Desktop, Cloud PC, machine pools and capacity planning
- Manage UiPath upgrades, patches, feature rollouts and releases
- Define and enforce platform, security and governance standards for automation
- Design and manage robot/service identities, Active Directory/Entra ID access and secret management solutions
- Ensure compliance with regulatory, security and audit requirements
- Define UiPath development standards, including REFramework, queues, exception handling and retry patterns
- Develop reusable libraries, components and templates
- Review technical designs and code and advise senior and lead developers
- Ensure production reliability, monitoring and support
- Monitor operational metrics and respond to incidents, including root cause analysis and corrective actions
- Coordinate changes, risk assessments, approvals and production launches
- Design and lead UiPath integrations with ServiceNow, APIs, data platforms, Power Platform and other automation technologies
- Ensure alignment with EDC enterprise architecture and digital strategy
- Lead adoption of AI capabilities within UiPath and other automation platforms
- Manage AI consumption, cost controls, usage tagging and responsible AI usage
- Act as a technical point of contact, facilitate communities of practice and mentor developers
- Communicate platform technical risks, options and decisions to stakeholders
Requirements
What you’ll need- Undergraduate degree in Computer Science, Engineering or a related field
- At least 7 years' experience in a similar role
- Strong mastery of the UiPath platform and orchestrator
- Experience with unattended robots and robotic execution infrastructure, including Azure Virtual Desktop (AVD)/Cloud PC
- Experience with automated service integrations and vault-style authentication (e.g., CyberArk/Idira)
- Experience with REFramework and scalable automation tools
- Proven experience in regulated operational automation environments
- Experience with Azure DevOps, CI/CD pipelines and Git
- Proven ability managing senior engineers and enterprise-scale platform automation
- Ability to meet government security requirements
- Must be legally eligible to work in Canada at the time of application; preference given to Canadian citizens or permanent residents
- Experience in financial services, insurance, banking or other regulated environments — asset
- Experience with ServiceNow and Power Platform — asset
- Experience with API integrations, API management and data platforms — asset
- Experience managing AI-driven automation in production — asset
- Fluency in both of Canada's official languages, English and French — asset
- Strong communication skills and ease presenting to technical and business audiences — asset
Benefits
Comp & perks- Annual salaries typically ranging from $96,557 to $128,743, plus performance-based compensation
- Competitive compensation and benefits package
- Various hybrid work options
- Three to four weeks of vacation
- Scheduled company shutdown period
- Shortened summer Fridays
- Meeting-free Fridays
- Opportunities for continuous learning
- Training programs
- Workshops
- Language training
- Diverse and inclusive work environment
- Wellness initiatives
- Mental health support
- Fitness programs
- Volunteer activities and corporate social responsibility programs
- Relocation assistance available for eligible candidates