Explora Solutions

Customer Support Specialist

Explora Solutions

full-time

Posted on:

Origin:  • 🇷🇴 Romania

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Job Level

Mid-LevelSenior

Tech Stack

Web3

About the role

  • Provide timely, accurate solutions to our users via chat, email, and any future contact methods
  • Turn negative experiences into positive ones for our users
  • Proactively suggest new ways to impress our audience
  • Handle tasks related to user account maintenance
  • Maintain the strictest level of confidentiality
  • Work day shifts (8.00 am - 4.00 pm) and alternative weekends; hybrid with 2 days/week in office

Requirements

  • Very good English skills, both written and verbal
  • Solid organizational skills – an organized ninja
  • Enthusiasm and a ‘can-do’ attitude
  • A desire to learn and develop
  • Striving continuously for excellence
  • Curiosity to challenge the conventional
  • Hybrid working model (2 days / week in office)
  • Availability for day shifts (8.00 am - 4.00 pm) and alternative weekends