Expleo Group

Technical Support Referent, Italian

Expleo Group

full-time

Posted on:

Location Type: Hybrid

Location: Bucharest • Romania

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About the role

  • Analyzes received support requests and identifies appropriate solutions, based on available basic data and own technical skills.
  • Escalates support requests that cannot be resolved at Level 1 to the higher technical level, according to established procedures.
  • Ensures monitoring and management of support requests throughout their lifecycle, until their closure.
  • Promptly informs the manager of any incident identified during the processing of requests.
  • Takes over and manages support requests from colleagues in situations of absence, ensuring business continuity.
  • Translates support requests or other documents, at the manager's request.
  • Ensures compliance with internal procedures and work instructions in the processing of each task.
  • Manages support requests considering the impact on warranty costs generated by operations and makes recommendations for part replacement, when necessary.
  • Proposes the creation or updating of items and/or databases, to continuously improve the knowledge base.
  • Applies and complies with the requirements of the client's quality management system.

Requirements

  • Technical university degree (preferably in automotive, mechanical or electrical/electronics)
  • Fluent in Italian
  • Intermediate-advanced English
  • Passionate about the automotive industry
Benefits
  • Benefit Platform
  • Holiday Voucher
  • Private medical insurance
  • Performance bonus
  • Easter and Christmas bonus
  • Employee referral bonus
  • Bookster subscription
  • 7Card
  • Work from home options depending on project
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical analysissupport request managementincident managementdata analysisproblem-solvingquality management system compliancedatabase managementrecommendation for part replacement
Soft Skills
communicationcollaborationadaptabilityattention to detailorganizational skills
Certifications
technical university degree