Technical Support Referent, Ukrainian
Expleo Group
full-time
Posted on:
Location Type: Hybrid
Location: Bucharest • Romania
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About the role
- Processes the vehicle technical assistance requests
- Ensures the respect for procedures
- Contributes to control and reduce Warranty costs
- Processes the assistance request within delays set in the objectives
- Analyses the requests and searches for a solution in the knowledge base
- Transfers to Level 2 the assistance requests that cannot be solved at Level 1
- Processes the assistance requests taking into account Warranty costs generated by operations and part replacements advised
- Participates in continuous improvement to the service offered by proposing improvement actions to the hierarchy.
Requirements
- Technical university degree (preferably in automotive, mechanical or electrical/electronics)
- Intermediate-advanced English
- Passionate about the automotive industry
- Fluent in Ukrainian.
Benefits
- Holiday Voucher
- Private medical insurance
- Performance bonus
- Easter and Christmas bonus
- Employee referral bonus
- Bookster subscription
- Work from home options depending on project.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical assistancewarranty cost analysisproblem solvingknowledge base utilizationcontinuous improvement
Soft skills
communicationorganizational skillsanalytical skillsteam collaboration
Certifications
technical university degree