Associate Sales Team Lead

Expertise.com

Lead a team of Outbound Sales agents delivering services through calls and messages. Engage and coach agents while assessing performance and meeting project expectations.

Posted 7/30/2026full-timeRemote • 🇺🇸 United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates leadership in managing Outbound Sales teams, with a focus on coaching, performance assessment, and process improvement. Proven ability to deliver exceptional customer service and achieve sales targets in a remote work environment.

Highest-signal resume keywords

BPO Leadership ExperienceSales ExperienceCustomer Service SkillsPerformance AssessmentSalesforce Knowledge

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

CoachingAttention to DetailMultitaskingIndependent Work

Tools & Technologies

Remote Work ToolsSalesforce

Industry Keywords

Outbound SalesPerformance AssessmentCustomer Data ResearchProject ProceduresWork-from-Home Environment

About the role

Key responsibilities & impact

You will lead a team of Outbound Sales agents to deliver matching and scheduling services through outbound calls and messages to consumers and providers.
Gain a proficient understanding of the project procedures and processes on how we engage and provide value to clients.
Basic knowledge of simple customer data research.
Engage agents in meaningful coaching sessions.
Assess agent calls and provide calibration directions on scoring each shopper call.
Complete performance assessments with accuracy and actionable steps.
Document coaching and assessments with clarity and timeliness.
Initiate multiple changes in the workplace, including but not limited to processes, goals, and requirements, and still meet project expectations.
Keep track of personal productivity and can work independently with minimal supervision.

Requirements

What you’ll need

At least 2 years of BPO Leadership experience, and recent experience in Sales within the last 5 years
Has experience in a work-from-home environment.
Demonstrates strong customer service skills and a proven track record in sales.
Has keen attention to detail and familiarity with the use of several remote work tools.
Has the proven ability to multitask and think outside the box.
Salesforce knowledge is a plus.

Benefits

Comp & perks

Remote work position