Director of Customer Success, Insights

Expert VA

Director of Customer Success & Insights responsible for customer onboarding and implementation for solution adoption. Ensuring continuous customer relationship improvement through actionable insights and strategies.

Posted 6/27/2026full-timeRemote • 🇺🇸 United StatesLead💰 ₱120,000 - ₱150,000 per monthWebsite

About the role

Key responsibilities & impact

Lead customer onboarding and implementation to ensure customers achieve measurable value
Build trusted relationships with business owners and key customer stakeholders
Monitor customer adoption, identify risks early, and develop strategies that improve long-term success
Gather customer feedback, operational observations, and implementation insights to identify trends across the organization
Turn customer insights into actionable recommendations that improve products, services, processes, and the overall customer experience
Partner with leadership to ensure customer intelligence influences business decisions
Build scalable customer success frameworks, implementation playbooks, and best practices that support long-term growth

Requirements

What you’ll need

Led customer success, implementation, consulting, or business transformation initiatives
Worked directly with business owners or executive stakeholders
Helped customers achieve measurable operational or business improvements
Identified patterns across customer experiences and translated them into meaningful business recommendations
Built strong cross-functional relationships to improve customer outcomes

Benefits

Comp & perks

HMO
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Soft Skills

customer onboardingrelationship buildingrisk identificationstrategic developmentcustomer feedback analysisactionable recommendationscross-functional collaboration