Technical Support Engineer

Experlogix

Technical Support Engineer II troubleshooting Experlogix CPQ software, databases, web applications, and ERP/CRM integrations. Supporting Experlogix’s quote and order automation solutions for Microsoft Dynamics, Salesforce, and NetSuite.

Posted 8/18/2026full-timeRemote • Utah • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in diagnosing and troubleshooting Experlogix CPQ software, SQL Server, and ERP/CRM integrations while delivering exceptional customer support. Strong communication skills facilitate effective collaboration with cross-functional teams to resolve complex technical issues.

Highest-signal resume keywords

Technical Support ExperienceSQL Server ProficiencyERP and CRM Platform KnowledgeWeb Server Technologies FamiliarityStrong Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SQL Query WritingTroubleshootingApplication SupportObject-Oriented Programming ConceptsHTMLCSSJavaScriptXMLREST-Based APIs.NET

Soft Skills

Customer-Focused MindsetCuriosityPersistencePassion for LearningEffective Communication

Tools & Technologies

Experlogix CPQ SoftwareMicrosoft DynamicsSalesforceNetSuiteInternet Information Services (IIS)Windows ServerApacheVirtual MachinesRemote Desktop Connections

Certifications & Qualifications

Microsoft SQL Server CertificationMicrosoft Dynamics CertificationSalesforce CertificationAzure CertificationCPQ Technologies Certification

Industry Keywords

Technical SupportApplication SupportSoftware DevelopmentIT SupportEnterprise Software Solutions

Tech Stack

Tools & technologies

ApacheAzureERPJavaScriptMS SQL Server.NETSQL

About the role

Key responsibilities & impact

Serve as the primary point of contact for Tier II technical support escalations
Deliver timely and effective solutions that ensure customer success
Diagnose and troubleshoot Experlogix CPQ software, SQL Server databases, ERP and CRM integrations, and web-based applications
Collaborate with Product Development, Professional Services, and other cross-functional teams to investigate and resolve complex technical issues
Develop and maintain technical expertise in Experlogix products, Microsoft technologies, ERP systems, CRM platforms, and SQL Server
Document troubleshooting steps, root causes, and resolutions within the company knowledge base
Identify recurring issues and provide feedback to improve product quality, support processes, and customer experience
Participate in ongoing technical training and knowledge-sharing sessions

Requirements

What you’ll need

2+ years of experience in technical support, application support, software development, IT support, or similar technical roles
Experience supporting enterprise software solutions such as Microsoft Dynamics, Salesforce, NetSuite, or other ERP and CRM platforms is preferred
Strong understanding of Microsoft SQL Server
Basic to intermediate proficiency writing SQL queries for troubleshooting and data analysis
Working knowledge of web server technologies such as Internet Information Services (IIS), Windows Server, Apache, or similar platforms
Familiarity with HTML, CSS, JavaScript, XML, and REST-based APIs
Exposure to object-oriented programming concepts or scripting languages is helpful
Experience with .NET is a plus, but a willingness to learn is equally valued
Experience configuring virtual machines and remote desktop connections
Strong written and verbal communication skills with the ability to explain technical concepts to both technical and non-technical audiences
Curiosity, persistence, and a passion for learning new technologies and solving challenging technical problems
Customer-focused mindset with a commitment to delivering exceptional service
Certifications related to Microsoft SQL Server, Microsoft Dynamics, Salesforce, Azure, or CPQ technologies are a plus but not required

Benefits

Comp & perks

Medical, Dental, and Vision Insurance
Life Insurance
Voluntary Disability Insurance
Health Savings Account (HSA) and Flexible Spending Account (FSA)
401(k) with Company Match
Teladoc Virtual Healthcare
Health Advocate Program
Paid Holidays and Generous PTO—we encourage you to use it!
Flexible work environment with accountability and trust
Opportunities for ongoing technical learning and career advancement