Revenue Cycle Performance Manager

Experity

Manage customer engagement strategy for healthcare revenue cycle management services. Focused on retention and aligning client objectives with measurable outcomes.

Posted 5/22/2026full-timeIllinois, South Dakota, Tennessee • 🇺🇸 United StatesMid-LevelSenior💰 $75,350 - $95,525 per yearWebsite

About the role

Key responsibilities & impact

Develop and execute a comprehensive customer engagement strategy focused on retention and client success for RCM services.
Build trusted relationships with revenue cycle, finance, and operational leaders at client organizations.
Act as a trusted advisor aligning RCM performance with client business objectives.
Support client retention through delivery of measurable financial outcomes.
Identify opportunities to improve revenue performance, cash flow, and operational efficiency.
Partner with Client Success to align on retention and expansion opportunities.
Monitor client health and proactively address risks impacting retention.
Partner closely with Billing Operations, Coding, Denials, and AR teams to ensure consistent service delivery.
Translate client expectations into operational SLAs, KPIs, and performance standards.
Monitor service delivery metrics including days in AR, denial rate, and collection performance.
Ensure rapid resolution of service issues impacting client cash flow.
Ensure clients achieve targeted financial and operational ROI from RCM services.
Translate performance insights into actionable recommendations and strategies.
Track and communicate progress against performance goals and KPIs.
Act as the primary advocate for clients internally.
Capture and synthesize customer feedback to influence service and process improvements.
Identify trends to inform broader operational enhancements.
Ensure engagement strategies align with healthcare regulatory requirements.
Stay current on industry trends in reimbursement models and RCM best practices.
Represent the organization in client-facing engagements as needed.
Ability to travel as needed.

Requirements

What you’ll need

Bachelor's degree or equivalent combination of education and experience.
Five years of experience in healthcare revenue cycle management with a strong understanding of RCM workflows.
Preferred: Experience in healthcare services, RCM outsourcing, or healthcare SaaS.
Experience with multi-site or enterprise healthcare operations.

Benefits

Comp & perks

Comprehensive coverage starts first day of employment and includes Medical, Dental/Orthodontia, and Vision.
All Team Members are eligible for synthetic ownership in Experity upon one year of employment with real financial rewards when the company is successful!
This robust program includes counseling, legal resolution, financial education, pet adoption assistance, identity theft and fraud resolution, and so much more.
Experity is committed to helping team members face the demands of juggling work, family and life-related issues by offering flexible work scheduling to manage your work-life balance.
Experity offers a generous PTO plan and increases with milestones to ensure our Team Members have time to recharge, relax, and spend time with loved ones.
Experity maintains a learning program foundation for the company that allows Team Members to explore their potential and achieve their career goals.
We bring our Team Members together when we can to strengthen the team, build relationships, and have fun! We even have a family company picnic and a holiday party.
Competitive pay, quarterly bonuses and a 401(k) retirement plan with an employer match to help you save for your future and ensure that you can retire with financial security.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer engagement strategyRCM servicesfinancial outcomesrevenue performanceoperational efficiencySLAsKPIsservice delivery metricshealthcare regulatory requirementsreimbursement models

Soft Skills

relationship buildingtrusted advisorclient successproactive risk managementadvocacycommunicationfeedback synthesistrend identificationstrategic recommendationscollaboration

Certifications

Bachelor's degreehealthcare revenue cycle management certification