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Broker Support Administrator
Experior Financial GroupBroker Support Administrator at Experior Financial Group delivering exceptional customer support to agents and insurance providers in a remote setting.
About the role
Key responsibilities & impact- Deliver exceptional customer support to agents, associations, and insurance carriers.
- Foster and sustain positive, professional relationships with agents, associations, and insurance providers.
- Respond to phone and email inquiries promptly and professionally.
- Undertake additional responsibilities related to the Broker Support role as assigned by your immediate manager.
- Propose enhancements for processes and technology to improve efficiency.
- Maintain and update the department’s process manual.
Requirements
What you’ll need- Previous experience in office administration is required.
- Capable of managing tight deadlines and multiple priorities effectively.
- Effective problem-solving and investigative skills.
- Reliable, trustworthy, proactive, with a keen sense of ownership and initiative.
- Exceptional verbal and written communication skills.
- Strong attention to detail and accuracy.
- Excellent time management and organizational abilities.
- Approachable and professional in delivering suboptimal information via in-person, phone, and email interactions.
- Strong computer skills with a capacity to learn new systems.
- Ability to handle stressful situations with a positive, proactive attitude.
- Must reside and be authorized to work in the United States.
Benefits
Comp & perks- Work-life balance with paid vacation and sick days
- Competitive compensation
- Comprehensive medical, dental, and vision benefits
- Flexible work options
- Career growth and development opportunities
- Diverse team environment
- Straight day shifts with no weekends
- Company events and celebrations
- Tuition reimbursement
- Company-provided equipment
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
office administrationproblem-solvinginvestigative skillstime managementorganizational abilitiesattention to detailaccuracycustomer support
Soft Skills
reliabletrustworthyproactiveownershipinitiativeverbal communicationwritten communicationapproachableprofessionalismstress management