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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leading employee experience and engagement strategies, ensuring compliance with Costa Rican labor laws while managing HR operations and vendor relationships. Proficient in HR analytics to drive decision-making and enhance employee programs.
Highest-signal resume keywords
Employee Experience LeadershipHR Operations ManagementVendor Relationship ManagementBilingual Proficiency in English and SpanishBachelor's Degree in HR or Related Field
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Employee Engagement StrategyHR AnalyticsBenefits ManagementCompliance with Labor LawsOnboarding and Offboarding Processes
Soft Skills
Team LeadershipStrategic ThinkingOperational EfficiencyRelationship ManagementTrust and Belonging Focus
Industry Keywords
Total Rewards StrategyEmployee LifecycleGovernance CyclesPeople First PhilosophyCosta Rican Labor Laws
About the role
Key responsibilities & impact- Lead and improve the employee experience and engagement strategy in Costa Rica, ensuring agreement on the Experian Way and People First philosophy.
- Oversee the employee lifecycle—from onboarding to offboarding—growing engagement and culture programs.
- Provide strategic direction and oversight for local HR services, ensuring efficiency and compliance.
- Lead the Total Rewards and benefits strategy for Costa Rica in collaboration with global teams.
- Manage relationships with benefits vendors and brokers, ensuring service quality and a positive experience for employees.
- Lead HR analytics efforts to guide decision-making and improve programs.
- Ensure governance and compliance with Costa Rican labor laws across HR processes and benefits.
Requirements
What you’ll need- 5+ years of experience in employee experience, engagement, HR operations, or people services leadership roles.
- Experience leading teams and balancing strategic and operational responsibilities.
- Experience managing vendors, benefits, engagement programs, and governance cycles.
- Advanced English and Spanish language skills.
- Bachelor's degree in HR, Business Administration, Law, Psychology, or related field; master's preferred.
- Employee experience and engagement leadership, focused on trust, belonging, and retention.
Benefits
Comp & perks- Medical, life and dental insurance
- Asociacion Solidarista
- International Share Save Plan
- Flex Work/Work from home
- Paid time off
- Annual Performance Bonus
- Education Reimbursement
- Family Bonding
- Bereavement Leave
- Referral Program
- More