HR Operations Manager

Experian

HR Manager directing employee engagement, experience, and local HR services for Experian. Ensuring compliance with Costa Rican labor laws and leading strategic HR initiatives.

Posted 7/2/2026full-timeRemote • Heredia • 🇨🇷 Costa RicaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Lead and improve the employee experience and engagement strategy in Costa Rica, ensuring agreement on the Experian Way and People First philosophy.
Oversee the employee lifecycle—from onboarding to offboarding—growing engagement and culture programs.
Provide strategic direction and oversight for local HR services, ensuring efficiency and compliance.
Lead the Total Rewards and benefits strategy for Costa Rica in collaboration with global teams.
Manage relationships with benefits vendors and brokers, ensuring service quality and a positive experience for employees.
Lead HR analytics efforts to guide decision-making and improve programs.
Ensure governance and compliance with Costa Rican labor laws across HR processes and benefits.

Requirements

What you’ll need

5+ years of experience in employee experience, engagement, HR operations, or people services leadership roles.
Experience leading teams and balancing strategic and operational responsibilities.
Experience managing vendors, benefits, engagement programs, and governance cycles.
Advanced English and Spanish language skills.
Bachelor's degree in HR, Business Administration, Law, Psychology, or related field; master's preferred.
Employee experience and engagement leadership, focused on trust, belonging, and retention.

Benefits

Comp & perks

Medical, life and dental insurance
Asociacion Solidarista
International Share Save Plan
Flex Work/Work from home
Paid time off
Annual Performance Bonus
Education Reimbursement
Family Bonding
Bereavement Leave
Referral Program
More

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Employee Engagement StrategyHR AnalyticsBenefits ManagementCompliance with Labor LawsOnboarding and Offboarding Processes

Soft Skills

Team LeadershipStrategic ThinkingOperational EfficiencyRelationship ManagementTrust and Belonging Focus