Senior IT Infrastructure Analyst

Experian

Senior IT Infrastructure Analyst managing automation workloads for Serasa Experian. Administering Control-M environment and supporting development and operations teams.

Posted 7/1/2026full-timeRemote • 🇧🇷 BrazilSeniorWebsite

Tech Stack

Tools & technologies

AirflowAWSAzureCloudGoogle Cloud PlatformGrafanaJenkinsLinuxPython

About the role

Key responsibilities & impact

Responsible for administering, configuring, monitoring and optimizing Serasa Experian's automation workload environment
Act as a technical reference, ensuring reliable execution of critical workflows
Support development, infrastructure and operations teams in implementing and maintaining Control-M jobs
Understand the technological landscape of our internal clients and propose solution designs compatible with our tools
Keep our production environment operational and aligned with our roadmap
Administer the Control-M environment, including installation, upgrades, patching and advanced troubleshooting
Create, configure and maintain job workflows, ensuring standardization, performance and governance
Monitor daily routines, handle failures and incidents, ensuring SLA compliance
Develop integrations using Control-M x File Transfer
Document procedures, standards, operational policies and best practices
Perform capacity, performance and workload optimization analyses
Participate in digital transformation projects related to process automation
Provide 2nd and 3rd level support for incidents, problems and changes
Ensure security, compliance and access management within the Control-M environment
Ensure the availability and proper operation of tools under our responsibility
Identify opportunities for process automation
Keep our technology stack updated by applying security fixes, versioning, updates and addressing vulnerabilities
Implement integration standards for file exchange between on-premise and cloud environments
Ensure applications under your responsibility comply with Experian's security policies
Monitor our environments and identify opportunities to improve performance and availability
Maintain up-to-date documentation on Control-M infrastructure and other automation tools

Requirements

What you’ll need

Advanced English for conversation
Bachelor's degree in a technology-related field
Experience with BMC Control-M (administration and operation)
Proficient in scripting (Shell Script, PowerShell, Python or similar)
Experience with Linux and Windows Server
Experience with ITIL practices (Incident, Change and Problem Management)
Desirable: knowledge of Airflow
Familiarity with Control-M Enterprise Manager, Control-M Server and Control-M/Agent
Experience creating, maintaining and troubleshooting complex workflows
Knowledge of integrations via REST APIs and use of the Control-M Automation API
Basic understanding of networks, protocols and file transfers (SFTP)
Knowledge of cloud environments (AWS, Azure, GCP) and Control-M SaaS
Knowledge of CI/CD pipelines and DevOps tools (Git, Jenkins)
Experience with observability tools (Grafana, Zabbix, Datadog)
Previous experience in critical operations (24x7) and high-availability environments
Experience with file transfer tools such as IBM Connect:Direct

Benefits

Comp & perks

This is an affirmative action position reserved for women
Opportunities for professional development
Gender equity in the workplace
Women in Experian employee group

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Control-M Job Creation and MaintenanceAdvanced TroubleshootingPerformance OptimizationIntegration via REST APIsFile Transfer Tools (IBM Connect:Direct)CI/CD PipelinesDevOps Tools (Git, Jenkins)Linux and Windows Server ExperienceControl-M Automation APIBasic Networking and Protocols

Soft Skills

Technical ReferenceDocumentation SkillsProblem-SolvingCollaboration with Development and Operations Teams