Field Collections Officer

Experian

Field Collections Officer visiting clients for payment collections and negotiating payment plans, ensuring compliance with laws and maintaining records.

Posted 7/1/2026full-timeRemote • 🇸🇬 SingaporeMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Visit clients to collect overdue payments and negotiate payment plans.
Maintain accurate records of all collection activities and client interactions.
Assess clients’ financial situations and provide appropriate solutions.
Ensure compliance with all relevant laws and regulations during collection activities.
Report regularly to the Collection Manager on progress and any issues encountered.
Handle client inquiries and resolve disputes in a professional manner.
Collaborate with the internal team to improve collection strategies and processes.

Requirements

What you’ll need

Experience in collections/accounts receivables, contact center and customer service role
Fresh graduates are welcome to apply
Highly motivated with good negotiation and communication skills
Able to converse in Mandarin is an advantage
Persuasive, firm, tactful and customer service oriented
Ability to consistently demonstrate deep personal drive and accountability for great performance and results delivery
Ability to thrive in a fast-paced working environment and achieve individual / team targets
Ensuring maximum contribution to a positive working culture

Benefits

Comp & perks

Employees can work remotely

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Payment Plan NegotiationFinancial AssessmentRecord KeepingCompliance KnowledgeDispute Resolution

Soft Skills

MotivationPersuasivenessTactfulnessAccountabilityTeam Collaboration