KCS Coach Lead – Sales Enablement Specialist

Experian

KCS Lead Coach promoting knowledge quality and sales enablement at Experian. Leading training, mentoring, and collaboration for operational excellence.

Posted 6/13/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $80,237 - $139,077 per yearWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

KCS principlesKCS methodologycoaching practicestraining program developmentknowledge article validationperformance metrics monitoringcontent standards adherenceknowledge reuseprocess enhancements

Soft Skills

mentoringsupporting teamsfeedback loopscontinuous improvementcollaborationcommunicationaccountabilityefficiency improvement

Tools & Technologies

Salesforce KnowledgeServiceNowknowledge management platforms

Certifications & Qualifications

KCS v6 Certification

Industry Keywords

Knowledge ManagementSales Enablementonboarding programsknowledge creationknowledge adoption

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Lead the KCS coaching program by training, mentoring, and supporting teams on KCS principles, processes, and standards
Coach Contributors, Publishers, and Candidates to improve knowledge creation, reuse, and adoption
Conduct regular coaching sessions, feedback loops, and proficiency development to drive continuous improvement
Review and validate knowledge articles for quality, accuracy, and adherence to Content Standards
Monitor KCS performance metrics and provide insights on adoption, quality, and effectiveness
Partner with managers to strengthen KCS behaviors, accountability, and performance expectations
Ensure new sales hires are equipped with accessible, accurate, and reusable knowledge to support customer conversations
Translate operational and product knowledge into clear, consumable content that supports consistent messaging
Identify gaps in onboarding content and improve materials based on feedback and performance trends
Collaborate with Product, Support, Training, and SMEs to ensure knowledge accuracy and completeness
Be a liaison between knowledge management and business teams to align on content, messaging, and priorities
Identify opportunities to improve efficiency through knowledge reuse and process enhancements

Requirements

What you’ll need

5+ years of experience in Knowledge Management, KCS, Coaching, or related field
Understanding of KCS methodology and coaching practices
Experience training individuals or teams
KCS v6 Certification or comparable experience
Experience supporting Sales Enablement or onboarding programs
Familiarity with knowledge platforms (e.g., Salesforce Knowledge, ServiceNow)
Experience developing training programs and onboarding materials

Benefits

Comp & perks

Great compensation package and bonus plan
Core benefits including medical, dental, vision, and matching 401K
Flexible work environment, ability to work remote, hybrid or in-office
Flexible time off including volunteer time off, vacation, sick and 12-paid holidays