Apply

Ready to go for it?

AI Apply speeds things up—apply directly if you prefer.

FREE ACCESS
5,000–10,000 jobs/day
JobTailor Logo

See all jobs on JobTailor

Search thousands of fresh jobs every day.

Discover
  • Fresh listings
  • Fast filters
  • No subscription required
Create a free account and start exploring right away.
E

Senior Service Operations Analyst

Experian

. Coordinate Problem Management activities, including tracking problem records, actions, and closure steps.

Posted 5/1/2026full-timeRemote • Heredia • 🇨🇷 Costa RicaSeniorWebsite

Tech Stack

Tools & technologies
ITSMServiceNowTableau

About the role

Key responsibilities & impact
  • Coordinate Problem Management activities, including tracking problem records, actions, and closure steps.
  • Schedule and support RCA sessions, ensuring outcomes and follow‑ups are clearly documented.
  • Monitor corrective actions to ensure ownership, progress, and completion.
  • Create and maintain dashboards and reports to share operational insights and trends.
  • Support Change Management by reviewing change records and coordinating change and release activities.
  • Identify opportunities to improve processes through automation, better tools, and AI‑assisted solutions.

Requirements

What you’ll need
  • 3+ years of experience in IT service operations, ITSM, or similar roles.
  • Working knowledge of ITIL practices, such as Incident, Problem, and Change Management.
  • Experience with tools such as ServiceNow, Jira, and/or Confluence.
  • Strong analytical skills and experience with reporting tools like Excel, Power BI, Tableau, or similar.
  • Clear communication skills with the ability to work effectively with diverse teams and stakeholders.
  • Experience with automation or AI tools is a plus, but not required.

Benefits

Comp & perks
  • Medical, life and dental insurance
  • Asociacion Solidarista
  • International Share Save Plan
  • Flex Work/Work from home
  • Paid time off
  • Annual Performance Bonus
  • Education Reimbursement
  • Family Bonding
  • Bereavement Leave
  • Referral Program
  • more.

ATS Keywords

✓ Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
IT service operationsITSMITILIncident ManagementProblem ManagementChange Managementreporting toolsautomationAI tools
Soft Skills
analytical skillsclear communicationteam collaborationstakeholder engagement