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About the role
Key responsibilities & impact- Lead a client services team promoting a environment focused on accountability, continuous improvement, and professional growth.
- Mentor team members to expand capabilities and prepare high performers for increased responsibility.
- Manage team performance through goal setting, performance evaluation, and ongoing development, ensuring agreement on operational goals and service expectations.
- Oversee delivery of client work from intake through completion, ensuring agreement on scope, timelines, and client expectations.
- Ensure accurate onboarding of client data, integrations, and campaign readiness, and coordinate campaign preparation, audience delivery, and execution support across teams.
- Partner with Sales to support pre-sale activities including requirements gathering, feasibility assessment, and solution agreement.
- Provide consultative input to help shape solutions and align delivery with client needs.
- Oversee delivery of custom and non-standard client solutions and support client onboarding enablement.
- Identify risks, gaps, and dependencies, and lead resolution.
- Ensure documentation, tracking, and visibility of client work in Salesforce and internal systems.
- Establish and uphold standards and procedures for delivery, communication, and client engagement, ensuring and scalable execution.
- Implement process improvements that increase efficiency, scalability, and service quality.
- Support enterprise clients through coordinated, high-touch service.
- Partner across our teams, including marketing execution, data, and delivery partners, to ensure understanding, clear handoffs, and client experience.
- Promote understanding and outcomes across teams without direct authority, exercising prioritization, and escalation.
- Develop and deliver executive-level reporting and presentations that provide visibility into operational performance, risks, and main programs.
- Support delivery efforts that impact client performance, campaign effectiveness, and revenue-generating opportunities.
Requirements
What you’ll need- 10+ years of experience in client services, implementation, or marketing delivery roles
- 3+ years of experience in automotive industry, with familiarity in data-driven marketing or client-facing delivery environments
- Experience leading teams or managing people
- Familiarity with automotive marketing environments, including dealer advertising practices, CRM/DMS systems, and experience working with agencies, OEM-related programs, or marketing platforms
- Experience managing complex client engagements
- Experience with data-driven marketing, audience targeting, and campaign support
- Experience managing team performance, operational goals, and service delivery outcomes
- Experience establishing standards and promoting consistency
- Experience identifying process gaps and implementing scalable solutions
- Experience identifying trends and reduce reactive support demand.
Benefits
Comp & perks- Great compensation package and bonus plan
- Core benefits including full medical, dental, vision, and matching 401K
- Fully remote environment
- Flexible time off including volunteer time off, vacation, sick and 12-paid holidays
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
client servicesimplementationdata-driven marketingaudience targetingcampaign supportperformance evaluationgoal settingprocess improvementssolution agreementrisk identification
Soft Skills
mentoringteam leadershipcommunicationaccountabilitycontinuous improvementorganizational skillsprioritizationescalationconsultative inputcollaboration