Research, and diagnose complex software issues raised by clients/members
Develop, and test SQL queries to aid in the investigation and analysis of issues
Examine error logs and database content to determine the cause of a problem
Document and implement workaround solutions wherever possible
Document steps to reproduce for resolution with internal and external resources
Document processes procedures, and technical instructions for future reference and use by support teams
Create/manage production/staging support tickets

Requirements

Bachelor's Degree in Computer Science or related field
3+ years of development or technical support experience
Experienced with the development and support of sites using API and SDK integration
Knowledge of Linux, PHP, HTML, JavaScript, CSS, XML, MySQL, and Shell scripting
Experience implementing automation or self service technologies
Knowledge of Splunk, Data Dog, MuleSoft and Salesforce

Benefits

Competitive compensation package and bonus plan
Core benefits including full medical, dental, vision, and matching 401K
Flexible work environment, ability to work remotely, hybrid, or in-office
Flexible time off, including volunteer time off, vacation, sick, and 12 paid holidays

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

SQLAPI integrationSDK integrationLinuxPHPHTMLJavaScriptCSSXMLMySQL

Soft Skills

problem-solvingdocumentationcommunicationanalytical thinkingtechnical support

Certifications

Bachelor's Degree in Computer Science