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E

Client Technical Analyst – Expert

Experian

Client Technical Analyst supporting Experian's API/Member platform and resolving software issues raised by clients. Documenting solutions and managing support tickets for technical challenges faced by users.

Posted 4/14/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $89,865 - $155,767 per yearWebsite

Tech Stack

Tools & technologies
JavaScriptLinuxMySQLPHPShell ScriptingSplunkSQL

About the role

Key responsibilities & impact
  • Research, and diagnose complex software issues raised by clients/members
  • Develop, and test SQL queries to aid in the investigation and analysis of issues
  • Examine error logs and database content to determine the cause of a problem
  • Document and implement workaround solutions wherever possible
  • Document steps to reproduce for resolution with internal and external resources
  • Document processes procedures, and technical instructions for future reference and use by support teams
  • Create/manage production/staging support tickets

Requirements

What you’ll need
  • Bachelor's Degree in Computer Science or related field
  • 3+ years of development or technical support experience
  • Experienced with the development and support of sites using API and SDK integration
  • Knowledge of Linux, PHP, HTML, JavaScript, CSS, XML, MySQL, and Shell scripting
  • Experience implementing automation or self service technologies
  • Knowledge of Splunk, Data Dog, MuleSoft and Salesforce

Benefits

Comp & perks
  • Competitive compensation package and bonus plan
  • Core benefits including full medical, dental, vision, and matching 401K
  • Flexible work environment, ability to work remotely, hybrid, or in-office
  • Flexible time off, including volunteer time off, vacation, sick, and 12 paid holidays

ATS Keywords

✓ Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SQLAPI integrationSDK integrationLinuxPHPHTMLJavaScriptCSSXMLMySQL
Soft Skills
problem-solvingdocumentationcommunicationanalytical thinkingtechnical support
Certifications
Bachelor's Degree in Computer Science