Client Success Manager, Fraud

Experian

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $90,000 - $150,000 per year

About the role

  • Cultivate partnerships with clients by understanding their goals
  • Be the primary contact for existing solutions, providing strategic guidance and tailored solutions
  • Drive customer adoption and satisfaction by delivering value and mitigating churn risks
  • Be the trusted advisor, collaborating on roadmaps to achieve desired outcomes and ROI
  • Identify growth opportunities and work with clients and sales to accelerate expansion initiatives
  • Collaborate internally to provide recommendations and guidance
  • Represent customer interests and foster teamwork within Experian, providing valuable feedback to drive improvements across sales, services, and product teams
  • Monitor customer health metrics and KPIs to address risks and opportunities
  • Generate monthly reports on customer status, risks, and expansion potential
  • Conduct or coordinate post-implementation training sessions and provide resources to ensure clients fully leverage the Experian solutions
  • Collaborate with customer stakeholders to facilitate successful adoption
  • Deliver client support by managing issue resolution and handling escalations
  • Collaborate with members across different teams balancing priorities by bringing the right people to the table, handling issues and identifying opportunities

Requirements

  • Bachelor's Degree or equivalent work experience
  • 5+ years experience using fraud or authentication tools
  • Expertise in fraud and authentication solutions, with knowledge of Experian's products and services and those of competitors
  • Knowledge of regulations relating to the use of data for fraud and authentication purposes (both FCRA and GLB)
  • Experience managing and growing enterprise-level accounts
  • Proficiency in developing high-quality, client-facing presentations and materials
  • Experience working as part of an integrated sales team
  • Knowledge of the industry and how data, software, and analytics can transform your customer's business
  • Ability to travel for external and internal meetings
Benefits
  • Great compensation package and bonus plan
  • Core benefits including medical, dental, vision, and matching 401K
  • Flexible work environment, ability to work remote, hybrid or in-office
  • Flexible time off including volunteer time off, vacation, sick and 12-paid holidays
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
fraud toolsauthentication toolsclient-facing presentationsdata analyticsKPI monitoringpost-implementation trainingissue resolutionaccount managementstrategic guidancereport generation
Soft Skills
partnership cultivationcustomer adoptioncollaborationteamworkcommunicationproblem-solvingclient supportadaptabilitystrategic thinkingrelationship management
Certifications
Bachelor's DegreeFCRA compliance knowledgeGLB compliance knowledge