Decisioning Manager, Strategic Sales
Experian
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $90,000 - $150,000 per year
About the role
- Be the primary decisioning and software point of contact for assigned strategic clients
- Lead regular (monthly) client technical and decisioning reviews focused on platform performance, Service level agreements, roadmap alignment, and business outcomes
- Build trusted relationships across multiple levels of the client organization
- Be the first and ongoing point of contact for client escalations, overseeing issue management, communication, and resolution
- Protect and expand core decisioning platforms by ensuring value realization and client satisfaction
- Oversee decisioning platform implementations and post-production support to ensure delivery of client commitments
- Ensure client requirements are clearly defined and followed by solution engineering, delivery, and product teams
- Operate as a liaison between clients, Solution Engineers, Delivery teams, Product, and EGOC to translate client needs into actionable outcomes
- Monitor platform performance and communicate potential service disruptions
- Manage client communications, root cause analyses, and periodic Service level agreement reviews
- Facilitate completion of client technical questionnaires related to decisioning software
- Lead model governance activities, including attributes documentation, updates, and approvals
- Facilitate software audits and continuity of business planning
- Partner with account teams to identify opportunities to expand existing decisioning and fraud solutions and uncover new revenue opportunities
- Contribute to forecasting based on client activity, roadmap, and demand
- Support accurate billing of services as a second line of defense in partnership with the account team
- Client point of contact for technology transformation initiatives related to decisioning platforms
- Develop and maintain client communication plans post-delivery
- Facilitate client training for Decisioning and Fraud solutions
- Communicate complex decisioning concepts to both technical and non-technical stakeholders
- Represent the voice of the customer internally to influence product and solution enhancements
Requirements
- 7+ years experience managing enterprise decisioning, analytics, or software solutions in a client-facing role
- Experience with decisioning platforms, data-driven models, fraud, and analytics solutions
- Experience managing client environments and cross-functional teams
- Experience leading client escalations, governance, and service management activities
- Experience protecting core revenue and supporting solution expansion
- Balance strategic planning with hands-on execution
- Experience with learning, influence, and leadership development
Benefits
- Great compensation package and bonus plan
- Core benefits including full medical, dental, vision, and matching 401K
- Fully remote environment
- Flexible time off including volunteer time off, vacation, sick and 12-paid holidays
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
decisioning platformsanalytics solutionsdata-driven modelsfraud solutionsservice level agreementsmodel governanceissue managementsoftware auditsclient trainingcommunication plans
Soft Skills
relationship buildingclient communicationproblem solvingstrategic planninginfluenceleadership developmentcross-functional team managementclient escalation managementorganizational skillscommunication of complex concepts