Client Success Manager – Epic, Healthcare

Experian

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $100,649 - $174,459 per year

Job Level

SeniorLead

About the role

  • Develop and execute comprehensive strategies to improve client retention, engagement, and expansion by identifying key metrics and success factors.
  • Leverage customer data to identify trends, pain points, and opportunities for optimization, providing actionable insights to the Client Success team
  • Build relationships with client stakeholders, addressing concerns, and identifying potential upselling or cross-selling opportunities.
  • Implement process improvements within the client success function to streamline operations and enhance efficiency.
  • Track client success metrics, identifying areas for improvement, and reporting on progress to senior management.
  • Work with other departments like sales, marketing, and product development to ensure seamless customer experience.

Requirements

  • Bachelor's degree
  • 10+ years experience in revenue cycle with emphasis on Patient Access within the healthcare industry
  • Provider-based background recommended
  • Healthcare Project Management or Consulting experience
  • Epic proficient
  • Proficient in Generative AI tools such as Co-Pilot and ChatGPT
  • HFMA CRCR pref
  • Excellent skills with Salesforce or a similar CRM
  • Holistic, big-picture perspective with the ability to resolve issues
  • Cross Functional Team Player, able to collaborate across groups and learn from others - specifically sales, marketing, product, support and implementation
  • Flexible in working with changing needs of organizations
  • High degree of polish and professionalism appropriate for meeting with clients
  • Up to 25% travel required
Benefits
  • Great compensation package and bonus plan
  • Core benefits including medical, dental, vision, and matching 401K
  • Flexible work environment, ability to work remote, hybrid or in-office
  • Flexible time off including volunteer time off, vacation, sick and 12-paid holidays
  • Explore all our exciting benefits here: https://yourexperianbenefits.com/cand-index.html
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
revenue cycle managementpatient accesshealthcare project managementconsultingEpicGenerative AISalesforceCRM
Soft Skills
client retentionclient engagementrelationship buildingprocess improvementcross-functional collaborationproblem-solvingflexibilityprofessionalism
Certifications
HFMA CRCR