Product Operations Director
Experian
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $153,075 - $275,535 per year
Job Level
Lead
About the role
- Develop, document, and maintain standardized product management processes, frameworks, and tools.
- Ensure product managers follow defined methodologies (e.g., discovery, business case development, requirements, prioritization, launch readiness).
- Improve product workflows to enhance speed, quality, and cross-functional alignment.
- Facilitate training and onboarding for product managers on process, tools, and best practices.
- Support the product planning and prioritization process, ensuring inputs, artifacts, and decision criteria across teams.
- Assist product leaders in creating portfolio dashboards, roadmaps, and reporting mechanisms.
- Manage the intake, assessment, and documentation of new product ideas, opportunities, and change requests.
- Partner with product managers to ensure important deliverables are completed at each lifecycle stage.
- Guide coordination with engineering, marketing, sales, and operations to ensure operational readiness for upcoming releases.
- Monitor process adherence and highlight risks, gaps, or delays in product execution.
- Support the Product Readiness Manager during launch cycles, ensuring agreement on established frameworks.
- Manage key product management tools (e.g., Jira, Aha!, Roadmunk, Confluence) and ensure teams use them.
- Develop standardized dashboards and measurements for product performance, roadmap progress, and operational health.
- Provide insights and reporting to product leadership for operational decision-making.
- Be a central point of coordination between product management and other teams.
- Ensure teams have the documentation, visibility, and communication needed to execute plans effectively.
- Support post-launch assessments and retrospectives to produce applicable improvements for future releases.
Requirements
- Bachelor's degree in Business, Product Management, Operations, or related field
- 5–7 years of experience in product operations, product management, program management, or business operations within a product-centric organization
- Experience with product lifecycle processes and Agile development environments
- Experience implementing and optimizing product management frameworks and tools
- Experience turning operational data into insights and recommendations
- Expertise in process design and continuous improvement.
- High attention to detail with organizational discipline.
- Ability to drive accountability and influence without authority.
- Proficiency in project and product management tools (Jira, Aha!, Confluence, Asana).
- Ability to work effectively across multiple teams and levels of leadership.
Benefits
- Great compensation package and bonus plan
- Core benefits including full medical, dental, vision, and matching 401K
- Flexible work environment, ability to work fully remote, hybrid or in-office
- Flexible time off, including volunteer time off, vacation, sick, and 12-paid holidays
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
product management processesproduct lifecycle processesAgile developmentprocess designcontinuous improvementdata analysisportfolio managementdashboard developmentreporting mechanismsproduct performance measurement
Soft skills
organizational disciplineattention to detailaccountabilityinfluence without authoritycross-functional collaborationtraining and onboardingcommunicationfacilitationrisk managementproblem-solving