Technical Account Manager

Experian

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Salary

💰 $89,865 - $155,767 per year

Job Level

Mid-LevelSenior

Tech Stack

CloudSDLC

About the role

  • Deliver hands-on technical support and guidance to enterprise clients.
  • Act as a trusted advisor for enterprise accounts, focusing on operational and strategic needs.
  • Fulfill temporary or project-based assignments for non-strategic clients.
  • Provide backup and support to Strategic TAMs when required.
  • Understand and effectively communicate the Experian Product Suite (EPS) Roadmap.
  • Identify opportunities for product enhancements and relay client feedback to internal teams.
  • Work closely with internal teams (Product, Engineering, Sales, Client Services) to resolve technical issues.
  • Stay informed on Experian's evolving product offerings and industry trends.

Requirements

  • Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field, or equivalent experience.
  • Minimum of 4 years of experience in solution consulting, business analysis, or a related field, emphasizing client-facing roles.
  • Consulting practice creation or leadership experience.
  • Expected travel 10% of the time for in-person meetings.
  • Knowledge of software development, integration technologies, and system architecture.
  • Experience with SaaS, cloud, and web application design.
  • Analytical experience with ability to gather detail business requirements from diverse stakeholders.
  • Experienced with SDLC and Agile project management methodologies and tools.
  • Experience in credit services, banking/financial services, insurance, decision analytics, or consumer services.
  • Must be comfortable with video meetings.
Benefits
  • Flexible Time Off: 15 Days
  • Full medical, dental, vision, and matching 401K
  • Generous time-off policies including vacation, sick leave, and volunteer time
  • Flexible work environment (remote, hybrid, or in-office)

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
solution consultingbusiness analysissoftware developmentintegration technologiessystem architectureSaaScloud application designweb application designSDLCAgile project management
Soft skills
technical supportclient-facingcommunicationanalytical skillsconsulting leadershipproblem-solvingcollaborationstrategic thinkingfeedback relayadaptability
Certifications
Bachelor's degree in Computer ScienceBachelor's degree in Information TechnologyBachelor's degree in Business Administration