Client Technical Support Representative
Experian
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇨🇷 Costa Rica
Visit company websiteJob Level
JuniorMid-Level
About the role
- Troubleshoot product and technical issues for customers.
- Assess severity and scope of issues, inquiries, and requests.
- Assist customers by phone, chat, email, and ticketing system.
- Manage client-related issues in CRM tools like Salesforce.
- Educate and empower customers to maximize product usage.
- Document solutions for internal and external reuse.
Requirements
- Bachelor's degree (preferred)
- 2+ years of experience in customer or technical support (healthcare IT preferred)
- Analytical and problem-solving skills
- Excellent phone communication and advanced English language
- Work any shift, including holidays
- Experience with U.S. insurance processes or systems.
Benefits
- Medical, life and dental insurance
- Asociacion Solidarista
- International Share Save Plan
- Flex Work/Work from home
- Paid time off
- Annual Performance Bonus
- Education Reimbursement
- Family Bonding
- Bereavement Leave
- Referral Program and more.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
troubleshootingtechnical supportanalytical skillsproblem-solving
Soft skills
communicationcustomer serviceempowerment
Certifications
Bachelor's degree