Client Success Manager
Experian
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Build client relationships by aligning with customer goals and being their internal champion to achieve measurable outcomes.
- Demonstrate empathy and proactive engagement to understand the client needs.
- Balance relationship-building with commercial outcomes to ensure mutual success.
- Deliver proactive insights based on client priorities and product usage / support activity.
- Identify and qualify new growth opportunities, passing actionable leads to your Client Executive team for formal conversion.
- Co-lead structured business reviews (e.g., QBRs/ABRs) with your Client Executive to showcase ROI, track progress, and align on strategic goals.
- Collaborate with sales, product, and support teams to ensure seamless client experiences.
- Accountable for onboarding and implementation, overseeing implementation PM to ensure effective delivery.
Requirements
- 5+ years' experience with client success, account management, or consulting within the software/platforms industry.
- Technical fluency in software platforms and IT environments.
- Experience aligning client goals with business outcomes.
- Bachelor's degree in Business Administration, Information Technology, or a related field.
- Preferred Certifications: Certified Customer Success Manager (CCSM) or equivalent.
- ITIL Foundation Certification or equivalent.
Benefits
- Paid time off
- 401K with a 4% company match with immediate vesting.
- Comprehensive health, dental, and vision plans.
- 5 sick days each calendar year.
- 12 paid company holidays and 2 paid volunteer days.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
client successaccount managementconsultingtechnical fluencysoftware platformsIT environmentsbusiness outcomesonboardingimplementation
Soft skills
relationship buildingempathyproactive engagementcollaborationcommunicationstrategic alignmentinsight deliverygrowth opportunity identification
Certifications
Certified Customer Success Manager (CCSM)ITIL Foundation Certification