Customer Support

• Maintain knowledge of client environments and identify applications for Experian products.
• Manage batch programs, assist with implementations, consult on compliance, submit invoice credits/debits, manage client audits, set up subcodes, train clients, and manage reports.
• Coordinate communication with clients for product/service changes.
• Hold meetings with clients/prospects using the phone and web tools.
• Identify cross-sell and up-sell opportunities, leading or referring them to sales personnel.
• Research sales and service opportunities for potential clients.
• Provide customer intelligence to sales and marketing.
• Train users on Experian services.
• Communicate client account needs to team members.
• Maintain contact with product/service users to enhance relationships.

Client Support Specialist

Customer Support Specialist

Operations Support Specialist

Sales Support Representative

Senior Customer Experience Manager