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Tech Stack
Tools & technologiesAzureCloudPython
About the role
Key responsibilities & impact- Workflow Orchestration: Design and implement automated Joiners, Movers, and Leavers (JML) processes integrating SuccessFactors with Microsoft Entra ID.
- Service Desk Automation: Build and maintain complex automation rules within Jira Service Management (JSM) to handle intake, approvals, and ticket routing.
- Identity & Access Management (IAM): Automate group memberships, license assignments, and application provisioning using Entra ID Governance and Power Automate.
- Endpoint Management: Script and automate device configuration profiles and application deployments via Microsoft Intune.
- API Integration: Develop custom "glue" code or use middleware to connect the Atlassian stack with Microsoft 365 and third-party SaaS tools.
- Continuous Improvement: Audit existing manual IT tasks and propose automated alternatives to reduce "toil" across the Operations team.
- Collaborate with platform and digital teams to ensure internal automation patterns can evolve toward broader service orchestration and platform reuse
Requirements
What you’ll need- The Microsoft Stack: Deep expertise in Entra ID (Azure AD), M365 Administration, and Microsoft Intune.
- The Atlassian Stack: Advanced knowledge of Jira Cloud and Jira Service Management, and Automation for Jira.
- Scripting & Development: Proficiency in PowerShell is mandatory. Experience with Python or Graph API is a significant plus.
- Integration Frameworks: Experience working with REST APIs, JSON, and Webhooks.
- Logic & Low-Code: Mastery of Power Automate (LCS) and Logic Apps.
- Systems Thinking: The ability to see how a change in the HR system ripples through to the end-user's laptop and access rights.
- Security-First Mindset: Understanding the principle of "Least Privilege" and ensuring automations don't create security loopholes.
- Analytical Problem Solving: You don't just patch symptoms; you find the root cause and automate the solution.
- Stakeholder Communication: Ability to translate complex technical workflows into business value for HR and Finance partners.
- Preferred Qualifications
- Certifications such as Microsoft Certified: Azure Administrator Associate or Atlassian Certified Professional in Jira Service Management.
- Experience in a "Cloud-First" environment with a focus on SaaS operations.
- Familiarity with Agile methodologies and Scrum/Kanban frameworks.
Benefits
Comp & perks- A dynamic, international work environment with growth opportunities
- Exposure to cutting-edge technologies and large-scale global networks
- Learning and development support to build your career in product management
- Competitive compensation and benefits
- Private Healthcare Plan
- Pension Plan
- Hybrid working
- 25 days Holiday
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Workflow OrchestrationIdentity & Access ManagementPowerShellREST APIsJSONWebhooksAutomation for JiraMicrosoft IntuneGraph APILogic Apps
Soft Skills
Stakeholder CommunicationSystems ThinkingSecurity-First Mindset
Certifications
Microsoft Certified: Azure Administrator AssociateAtlassian Certified Professional in Jira Service Management