Operations

• Lead, coach, and mentor a cross-functional team—assigning tasks, setting performance targets, conducting coaching sessions, and ensuring the team consistently delivers high-quality work.
• Oversee day-to-day operational workflows across multiple service lines (e.g., Sales Support, Real Estate Support, Operations Support, Data Processing, Customer Coordination).
• Ensure tasks are completed accurately, on time, and aligned with business requirements.
• Monitor the team’s output and ensure all data, documentation, and deliverables meet accuracy and quality standards before submission or upload into client systems.
• Partner with the Operations Manager and team members to meet (and exceed) client Service Level Agreements, ensuring reliability, consistency, and strong customer satisfaction.
• Review existing workflows, identify inefficiencies, and implement process improvements or best practices to enhance productivity and reduce errors.

Operations Team Lead

Sales Compensation & Operations Consultant

Global Director – Grid Services Operations

Global Director – Grid Services Operations

Operations Analyst

Operations Specialist