Senior Manager – Customer Strategy
Expedia Group
full-time
Posted on:
Location Type: Hybrid
Location: Seattle • Washington • United States
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Salary
💰 $155,000 - $217,000 per year
Job Level
About the role
- Lead strategies that drive customer acquisition and retention
- Deepen customer engagement and enhance the end-to-end experience across key customer segments
- Identify customer needs, set clear priorities, and turn insights into simple travel experiences
- Collaborate across a highly matrixed organization with marketing, product, supply, and operations teams
Requirements
- Bachelor’s degree and 8+ years of experience or Master’s degree and 6+ years of experience
- Demonstrated experience in strategy and project execution
- Strong track record in shaping and executing customer-centric strategies in a B2C context
- Ability to balance strategic thinking with a bias for action on execution
- Can lead, run & mobilize multiple stakeholders including top executives
- Ambitious, self-aware, and high-ownership mindset
- Excellent problem solver with ability to synthesize and present complex concepts
Benefits
- full benefits package
- exciting travel perks
- generous time-off
- parental leave
- flexible work model
- career development resources
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
strategic thinkingproject executioncustomer-centric strategiesproblem solvingsynthesispresentation skillsleadershipstakeholder managementcollaborationself-awareness
Certifications
Bachelor's degreeMaster's degree